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After upgrading and restoring from an iPhone 8 Plus to a new XR, the Face ID and passcode are not on the settings menu. Face ID and the passcode was set up on the install, but the settings to change either of them is not there.
iPhone XR, iOS 12.1
I had the same issue when I was upgrading from iPhone 6s to iPhone XR (iOS 12.1). The menu Face ID & Passcode was missing from the Settings screen. I tried doing a hard reset on the phone but the menu is still missing. I tried a restore via iTunes (12.8, MacOS 10.13.6) on a computer and setup my phone as new (factory reset). As new, I was able to setup Face ID but, after i synced from the last backup, the menu Face ID & Passcode goes missing. Weird!
I finally got it to appear by changing Passcode Changes to Allow (in Screen Time > Content & Privacy Restrictions). If it's already set to Allow (mine was set to Allow 😕), I had to toggle it to Don't Allow and back to Allow. And now Face ID & Passcode is showing! 😮
I had the same issue when I was upgrading from iPhone 6s to iPhone XR (iOS 12.1). The menu Face ID & Passcode was missing from the Settings screen. I tried doing a hard reset on the phone but the menu is still missing. I tried a restore via iTunes (12.8, MacOS 10.13.6) on a computer and setup my phone as new (factory reset). As new, I was able to setup Face ID but, after i synced from the last backup, the menu Face ID & Passcode goes missing. Weird!
I finally got it to appear by changing Passcode Changes to Allow (in Screen Time > Content & Privacy Restrictions). If it's already set to Allow (mine was set to Allow 😕), I had to toggle it to Don't Allow and back to Allow. And now Face ID & Passcode is showing! 😮
Thank you for answering. After forcing the settings app closed, the device still does not have the Face ID or passcode available. The Face ID and passcode was set up in the setup of the iPhone and both are functional. The way we found this was the settings were not accessible in trying to add an additional face to the iPhone. The face and the passcode that were set up are not changeable. So far, we have done a reset all settings which did not work and so I did a reset and erase everything. Once again, same issue. It is like the setting are locked out by another app. But I have not found that to be the case. Thanks for your help.
I have the same issue and setting up as a new iPhone is not an option unless Apple provides a way to restore bits of data from the backup, like messages, contacts, call logs, WhatsApp message archive etc, without restoring the settings.
How to back up your iPhone, iPad, and iPod touch
Restore your iPhone, iPad, or iPod to factory settings
Update to the latest version of iTunes
Take care.
Angelus.appleseed you are a true genius. I’ve had this problem since launch. I called Apple 3xs and went to the Apple Store to no avail. I was told it was my backup file as I backed up from Mac. I upgraded from 7plus to XR. I was told that I’d have to live with a gimped phone.
If ur ever in the Fresno area, I’ll buy u a beer.
Thanks A Million My Friend
Hi! I tried all the tricks in the book but Face ID and passcode still missing from settings.. I turned off screen time and I did a total system reset. If I set it up as a new phone they reappear in menu, but when I restore from iTunes on Mac, they disappear again... Does that mean that I can no longer have the data on my phone??
Anybody who found a fix?
thanks
Darra
I had the same issue. The screen time settings restriction was preventing this menu from showing. All of the apple documentation I found online never mentioned how to solve this. It would be nice to have a note or "caution" statement or something with indicators or tips of how to solve it. Thank you @angelus.appleseed for the answer! It was much appreciated!
i have tried this multiple times but my password and face id is still missing in settings
Angelus.appleseed great info 🙏🙏 thank youu!! 😊
i have reseted the phone several times for hours until i saw your comment here 😉 wise solutionn 👏👏
Thanks dear ! Me had this same issue N after calling and chatting with Apple advisor has no answer and did exactly like you said and it appeared in my settings!Thanks wonder mech !
Try back up first and make the iPhone have all the old data and then go to the screen time and follow the procedure as recommended It will work ! No need to reset it’s a minor fix only!
**** bug, perfect solution from Angelus.appleseed! Thank you very much, you made my day!
Face ID and passcode missing
