Internal Speakers disappeared from Sound Preferences

Question

Level 1

66 points

Internal Speakers disappeared from Sound Preferences

When I open the Sound Preferences Control Panel, my MacBook Pro's internal speakers are no longer listed as an output device. The only option I now see is Digital Out, but I have not plugged anything into the output jack. If I do plug something in, Digital Out changes to Headphone, but Internal Speakers is still not listed. Does anyone have any idea what could have caused my internal speakers on the laptop to disappear from the Sound Preferences?

MacBook Pro, macOS Sierra (10.12.6)

Posted on Nov 19, 2018 3:01 PM

Reply

Answer 1

Top-ranking reply

chris_g1

Community Specialist

Nov 20, 2018 11:24 AM in response to Paul Thorpe

Hello Paul,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use the internal speakers on your MacBook Pro, as you only see Digital Output in System Preferences > Sound. To help with your issue, please follow these steps from this Apple resource on your situation with your MacBook Pro:

Use the latest version of macOS

The first step is to make sure that you're using the latest version of macOS. Back up your important information and then update the software on your Mac.

Check your sound settings

If you still can't hear sound from the internal speakers after updating your computer's software, check your sound settings.

First, disconnect any external audio devices from your computer. Also disconnect any cables from the USB, FireWire, or 3.5mm audio ports.

From the Apple () menu, choose System Preferences.

Select Sound.

Click the Output tab, then select Internal Speakers. If you don’t see Internal Speakers as an option in the Output window, contact Apple Support.

If the volume slider is set low, move the slider to the right and test again.

If the Mute checkbox is selected, deselect it and test again.

If you still don’t hear any sound, contact Apple Support.

Check the line-out port on your Mac

If the Output pane lists Digital Out instead of Internal Speakers, check the line-out port on your Mac.

First, disconnect any external audio devices from your Mac. Also remove any cables from the USB, FireWire, or 3.5 mm audio ports. Then check to see if the line-out port is lit by a red light. If it is, your Mac might need service.

Get help if the internal speakers on your Mac don't make sound

Cheers!

Reply

Answer 2

Paul Thorpe Author

Level 1

66 points

Nov 20, 2018 1:27 PM in response to chris_g1

I do hear the start up sound from the internal speakers when I restart my MacBook Pro, but when the system is up and I log in, the internal speakers is not an option in the Sound Preferences.

Reply

Internal Speakers disappeared from Sound Preferences

Similar questions