No sound on Apple TV with NetFlix, Amazon Prime

Certain Apps on my Apple TV 4th Generation do not consistently output sound. I have the video showing but no sound. I have tried swapping HDMI cables, deleting and reinstalling the app and resetting sound configurations on both the Apple TV and Television. It doesn't make a difference. The consistent no sound issue appears on NetFlix and Amazon Prime. Help. This so annoying.

Apple TV 4K, iOS 12.1

Posted on Nov 19, 2018 9:26 PM

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Posted on Nov 19, 2018 11:23 PM

if your appletv is set to output surround sound rather then stereo and you don't have surround speakers connected to your tv


then when you play something which is in surround sound most audio is outputted to speakers which are absent

so if you don't have surround speakers go to your appletvs settings and set audio to stereo

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Question marked as Top-ranking reply

Nov 19, 2018 11:23 PM in response to StLouisMike

if your appletv is set to output surround sound rather then stereo and you don't have surround speakers connected to your tv


then when you play something which is in surround sound most audio is outputted to speakers which are absent

so if you don't have surround speakers go to your appletvs settings and set audio to stereo

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No sound on Apple TV with NetFlix, Amazon Prime

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