Magic Mouse 2 keeps disconnecting from 2018 MacbookPro

Question

Golge123123 Author

Level 1

11 points

Magic Mouse 2 keeps disconnecting from 2018 MacbookPro

I had been using my Magic Mouse 2 with by previous Macbook pro mid-2014 without a single issue.

Recently I have switched to new Macbook pro-2018 and I am using the same mouse with it.

But It started to get disconnected. I already tried a few things. But they didn't solve the problem.

For example, resetting magic mouse firmware, resetting MacBook's Bluetooth module and PRAM/SMC resets not helped.

Current OS version is 10.14.1

Any suggestions?

MacBook Pro (15-inch, 2018), macOS Mojave (10.14.1)

Posted on Nov 20, 2018 1:24 AM

Reply

Answer 1

Best reply

Golge123123 Author

Level 1

11 points

Jan 20, 2019 9:52 AM in response to Golge123123

I found a workaround solution for now. I am using 5GHz Wi-Fi networks instead of 2.4ghz.

Bluetooth works at 2.45GHZ frequency band, and if you use 2.4 GHz Wifi network, the Bluetooth connections become unstable.

Reply

Answer 2

Dec 4, 2018 10:08 PM in response to Golge123123

Yes! This is a major issue with MacBook Pro 2018 that so far Apple has not addressed (search Twitter, quite a few other people experience this)

I am REALLY hoping this is fixed as I paid an extreme amount of money for my All Apple Hardware lineup and this makes my workflow very difficult if not impossible.

Reply

Answer 3

Beoze

Level 1

4 points

Jan 22, 2019 3:39 AM in response to Golge123123

This is a hardware failure. The bluetooth module is defective. Apple is aware but they will never admit it. If you want to solve, buy a bluetooth dongle (or a mouse) like logitech mk850 keyboard or mouse combo or similar

Reply

Answer 4

Feb 14, 2019 10:07 AM in response to Golge123123

Finally, I discovered the source of this annoying problem, it was my USB Type-C Hub !! some sources mentioned that problem coming from:

(The USB 3.0 computer cable standard has been proven to generate significant amounts of electromagnetic interference that can interfere with any Bluetooth devices a user has connected to the same computer. Various strategies can be applied to resolve the problem, ranging from simple solutions such as increasing the distance of USB 3.0 devices from any Bluetooth devices to purchasing better shielded USB cables), so try to unplug your USB Type-C Hub and see.

Regards,

S. D.

Reply

Answer 5

Feb 17, 2019 5:31 AM in response to no4smoking

(Update)

After I assured that the USB 3.0 cable has been proven to generate significant amounts of electromagnetic interference, and it affects my Bluetooth devices and Wifi internet speed; I made a shielding to the usb3 Hub's body & cable with aluminum foil and duct tape, the problem has gone :-)

Reply

Answer 6

Jan 19, 2019 4:22 AM in response to Golge123123

I have exact same problem.

Reply

Answer 7

Beoze

Level 1

4 points

Feb 14, 2019 10:40 AM in response to no4smoking

Lucky you! I've made all these (several) attempts but no effect.

Reply