User profile for user: chuck_3rd chuck_3rd User level: Community Specialist Nov 20, 2018 8:12 PM in response to Kwg55 Hello Kwg55. Welcome to Apple Support Communities. If I'm understanding correctly, you are having some trouble updating your iPhone software. I will be glad to assist. Please see the following resource for some steps that can help get your iOS updated: Get help with over-the-air iOS updates Cheers. Show more Less Reply Link