Newsroom Update

Tap to Pay on iPhone is now available in Canada. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mobile number not visible in iMessage and facetime

I am not able to see my mobile number in “send and receive” under messages settings.. when ever I send an iMessage it is going through my Apple ID. I’ve tried all possible ways which was mentioned on the Internet. I guess my number is not in sync with my Apple ID.

Posted on Nov 21, 2018 12:04 PM

Reply
3 replies

Nov 23, 2018 11:10 AM in response to vijayanarayanan

Hello vijayanarayanan,

I understand that you are having an issue adding your mobile number in iMessage and FaceTime. I use my device all the time, and I know how important it is to have it set up correctly, and I'm here to help.


Here is a resource that can assist you:

Add or remove your phone number in Messages or FaceTime

Specifically:

If you can't see or select your number in Messages or FaceTime

  1. Make sure that you're using the latest software for your Mac or iOS device.
  2. Make sure that you correctly followed the iPhone steps to set up your phone number. You should be using the same Apple ID on all of your devices.
  3. In the “You can be reached” section of Messages and FaceTime settings, make sure that there are checkmarks beside your phone number and Apple ID:
    User uploaded file

If your phone number is unchecked and you can't select it, or you have some other issue, follow these steps:

  1. On your Mac:
    • In Messages, choose Messages > Preferences, then click Accounts and select your iMessage account. Click Sign Out.
    • In FaceTime, choose FaceTime > Preferences, then click Sign Out.
  2. On your iPhone, iPad, and iPod:
    • Go to Settings > Messages > Send & Receive. Tap your Apple ID, then tap Sign Out.
    • Go to Settings > FaceTime. Tap your Apple ID, then tap Sign Out.
  3. On your iPhone:
    • Go back to Settings > Messages and make sure that iMessage is turned on.
    • Tap Send & Receive, then choose “Use your Apple ID for iMessage” and sign in with your Apple ID.
  4. Using the same Apple ID, sign back in to Messages and FaceTime on your other devices.

If you still need help, change your Apple ID password and repeat the setup steps. If that doesn't work, contact Apple Support.

Have a great day!

Mobile number not visible in iMessage and facetime

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.