Dell U4919DW / MacBook pro 5k issue

Hi,


I have just purchased the Dell U4919DW monitor to use with my early 2018 MacBook Pro 13", but unfortunately I cannot choose full resolution 5120x1440 in the settings, max is 3840x1080. I have tried the app SwitchResX to manually set the 5k resolution without luck, only scaled.


From this link I read about my MacBook before purchasing the screen that:

"this model supports a maximum resolution up to 4096x2304 at 60 Hz at millions of colors on two external displays or a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C)."

MacBook Pro "Core i5" 3.1 13" Touch/Mid-2017 Specs (Mid-2017 13" (Touch Bar), MPXV2LL/A*, MacBookPro14,2, A1706, 3163): …


My MacBook Pro has 4 USB-C ports, I'm using the left ones which operate at full speed (right ones are reduced).


Why can't I get full 5k resolution? Is it an issue with the MacBook, the connection, the screen or perhaps an iOS issue?


Additional links with information on the screen:

https://www.dell.com/support/article/dk/da/dkdhs1/sln314416/dell-u4919dw-system- requirements-and-supported-configuration…

https://www.dell.com/support/article/us/en/19/sln314339/dell-u4919dw-monitor-usa ge-and-troubleshooting-guide?lang=en#Usi…

https://www.dell.com/en-us/shop/dell-ultrasharp-49-curved-monitor-u4919dw/apd/21 0-arnw/monitors-monitor-accessories

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 21, 2018 11:09 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2021 5:35 PM

I think you should be using the DisplayPort input, based on this item under specs:


Scanning Frequency

DP1.4 : 5120x1440@60Hz (FRC)

HDMI2.0/USB-C : 3840x1080@60Hz (FRC) 2560x1440@60Hz (FRC)


To me, that says you only get the highest resolution over ONE input using DisplayPort 1.4 input.

Apple sells such a cable, rated for 5K


https://www.apple.com/shop/product/HLR62ZM/A/moshi-usb-c-to-displayport-cable


.


682 replies

Jan 5, 2021 7:48 AM in response to marino389

I am using mine on Samsung CRG9 and Odyssey LC49G95T- both are 49" monitors. They were (individually, not separately) plugged in using a Display-Port (DP) from my Belkin dock and DP-DP cables supplied by Samsung. Immediately the M1 MBP recognised the 32:9 factor with 120 Hz & 200Hz refresh rates respectively.

When I accidentally used a HDMI port, the resolution dropped.

I use Switch Res X to confirm and set the monitor settings. It works comfortably on M1 MBP. 'Magnet' which is available from the Mac app store helps in positioning windows on the huge screen. Believe me, you will need some such or equivalent.

I don't have experience with the Dell4919DW, but I would expect the M1 MBP to handle it with ease.

Please keep in mind that the M1 MBP can handle only 1 external display. With a 49" display, only a rare user will want another external display.

Mar 17, 2021 11:18 AM in response to virtualX

Wanted to add that I got a new MBP over the weekend (non-Apple Chip - 13-inch, 2020, Four Thunderbolt 3 ports). It recognized the Dell monitor just fine and is running 60 Hertz.


No roses without thornes: When option-clicking "Scaled", I don't get the 5K2K resolution as an option. The list caps out at 4608 x 1944 although the monitor actually runs the higher resolution; which I set using Resolutionator.


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Dell U4919DW / MacBook pro 5k issue

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