Dell U4919DW / MacBook pro 5k issue

Hi,


I have just purchased the Dell U4919DW monitor to use with my early 2018 MacBook Pro 13", but unfortunately I cannot choose full resolution 5120x1440 in the settings, max is 3840x1080. I have tried the app SwitchResX to manually set the 5k resolution without luck, only scaled.


From this link I read about my MacBook before purchasing the screen that:

"this model supports a maximum resolution up to 4096x2304 at 60 Hz at millions of colors on two external displays or a single external display at a maximum resolution up to 5120x2880 at 60 Hz at over a billion colors via Thunderbolt 3 (USB-C)."

MacBook Pro "Core i5" 3.1 13" Touch/Mid-2017 Specs (Mid-2017 13" (Touch Bar), MPXV2LL/A*, MacBookPro14,2, A1706, 3163): …


My MacBook Pro has 4 USB-C ports, I'm using the left ones which operate at full speed (right ones are reduced).


Why can't I get full 5k resolution? Is it an issue with the MacBook, the connection, the screen or perhaps an iOS issue?


Additional links with information on the screen:

https://www.dell.com/support/article/dk/da/dkdhs1/sln314416/dell-u4919dw-system- requirements-and-supported-configuration…

https://www.dell.com/support/article/us/en/19/sln314339/dell-u4919dw-monitor-usa ge-and-troubleshooting-guide?lang=en#Usi…

https://www.dell.com/en-us/shop/dell-ultrasharp-49-curved-monitor-u4919dw/apd/21 0-arnw/monitors-monitor-accessories

MacBook Pro TouchBar and Touch ID, iOS 12.1

Posted on Nov 21, 2018 11:09 PM

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Question marked as Top-ranking reply

Posted on Jan 17, 2021 5:35 PM

I think you should be using the DisplayPort input, based on this item under specs:


Scanning Frequency

DP1.4 : 5120x1440@60Hz (FRC)

HDMI2.0/USB-C : 3840x1080@60Hz (FRC) 2560x1440@60Hz (FRC)


To me, that says you only get the highest resolution over ONE input using DisplayPort 1.4 input.

Apple sells such a cable, rated for 5K


https://www.apple.com/shop/product/HLR62ZM/A/moshi-usb-c-to-displayport-cable


.


682 replies

Aug 7, 2020 1:02 AM in response to kanonendk

Hi


I have a MacBook Pro 2018 13" 4-port Thunderbolt 3 and a Samsung C49RG9 display, with a native resolution of 5120x1440.


I read everything I could on google but I don't have a solution. I'm on the Beta 4 from Big Sur, and I tried an HDMI to USB C and single HDMI cable with an adapter. I got a completely overwritten image with the HDMI to USB C cable and a 3840x1080 image with the adapter. But no 5120x1440.


I ordered a Displayport 1.4 (8k at 60Hz) to USB C cable, I haven't tried it yet, hopefully I'll get a miracle.


Have you had feedback from people who got the native resolution with only one cable?


Thank you!

Aug 10, 2020 1:13 PM in response to OiseauPy

The cables you want for HDMI-only Monitors (higher resolutions than HD TV sets) are marked as Certified with an anti-counterfeiting tag and are labeled:


"Premium High Speed HDMI cable" or that + "with Ethernet" --OR--

"Ultra High Speed HDMI cable" or that + "48G"


Cables with No Certification tags are good for your standard TV set, and not much more.


Sep 3, 2020 8:48 PM in response to Valuable Logic

2016 is Skylake. Apple only added SST 5K timing capability in Big Sur for Kaby Lake and Coffee Lake.


Ice Lake is new and gets 5K from the beginning because it supports DisplayPort 1.4 and DSC which allows for 6K or more.


Go to https://forums.macrumors.com/threads/intel-graphics-and-5120x1440-testing-in-big-sur.2244174/ and post the results of the information collection commands in Big Sur


kextstat | grep Intel | egrep "Graphics|Framebuffer"
ioreg -lw0 | grep "AAPL,ig-platform-id"
ioreg -lw0 | grep '<"Mac'
system_profiler SPHardwareDataType SPDisplaysDataType | sed '/.*Serial.*/d;/.*UUID.*/d'
system_profiler SPSoftwareDataType | grep System


I wonder how difficult it would be to try to get the Kaby Lake graphics drivers to work with the Sky Lake CPU... I don't know what all the differences are. I suppose one could look at Linux graphics drivers... Or maybe the changes to the Kaby Lake driver between Catalina and Big Sur could be applied to the Skylake driver (or the differences between Skylake and Kaby Lake in Big Sur).

Oct 14, 2020 12:31 PM in response to Jide O

I just got an adapter for the CRG9 and it works great (just a standard USB-C to DisplayPort 1.4). However, I went to connect my 2560x1440 monitor to the other thunderbolt port on my MacBook using a dongle and it works! For about 10 seconds, it then puts the MacBook to sleep making my displays go to sleep too. Any suggestions?

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Dell U4919DW / MacBook pro 5k issue

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