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my mac starts up but then goes black after the apple appears

my mac starts up but then goes black after the apple appears

iMac, iOS 12.0.1

Posted on Nov 22, 2018 6:50 AM

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Question marked as Best reply

Posted on Nov 22, 2018 6:57 AM

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support


Try Single User Mode (hold command-s keys)

https://support.apple.com/en-us/HT201573

At the prompt, enter this command:

/sbin/fsck -fy

Press the Return key.

This will check your directory and report that it was OK or repaired. Then enter this command to startup normally:

reboot


If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

2 replies
Question marked as Best reply

Nov 22, 2018 6:57 AM in response to c.e.mac

Try an SMC reset:

https://support.apple.com/en-us/HT201295

Try starting up in Safe Mode:

Use safe mode to isolate issues with your Mac - Apple Support

If neither of those work boot into Recovery and Reinstall Mac OS.

About macOS Recovery - Apple Support


Try Single User Mode (hold command-s keys)

https://support.apple.com/en-us/HT201573

At the prompt, enter this command:

/sbin/fsck -fy

Press the Return key.

This will check your directory and report that it was OK or repaired. Then enter this command to startup normally:

reboot


If none of those work make a Genius Bar appointment for a free diagnostic:

Genius Bar Reservation and Apple Support Options - Apple

my mac starts up but then goes black after the apple appears

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