Apple Event: May 7th at 7 am PT
I’ve bought my new Mac last september, it’s a 27” 3.8ghz and 2tb fusiondrive with 24gb RAM memory. When I want to open Adobe lightroom or Luminar my iMac is very very slow. Also it had crashed several times while I want to import RAW files to develop.
is there something what I can do about it? Or is it maybe a hardware problem?
Does someone recognize this?
EtreCheck version: 5.0.2 (5015)
Report generated: 2018-11-23 18:33:27
Download EtreCheck from https://etrecheck.com
Runtime: 1:24
Performance: Excellent
Sandbox: Enabled
Full drive access: Disabled
Problem: Apps are crashing
Description:
Adobe apps are crashing, beach balling all te time. Also the iMac is crashing when I open adobe apps often.
Major Issues: None
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.
Hardware Information:
iMac (Retina 5K, 27-inch, 2017)
iMac Model: iMac18,3
1 3,8 GHz Intel Core i5 (i5-7600K) CPU: 4-core
24 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR4 2400 ok
BANK 0/DIMM1 - 8 GB DDR4 2400 ok
BANK 1/DIMM0 - 4 GB DDR4 2400 ok
BANK 1/DIMM1 - 8 GB DDR4 2400 ok
Video Information:
Radeon Pro 580 - VRAM: 8192 MB
iMac 5120 x 2880
Drives:
disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [APFS Fusion Drive] 121.02 GB
disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)
disk2s1 - Macintosh HD (APFS) (Shared - 82.62 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical - 7200 RPM)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [APFS Fusion Drive] 2.00 TB
disk2 [APFS Virtual drive] 2.12 TB (Shared by 4 volumes)
disk2s1 - Macintosh HD (APFS) (Shared - 82.62 GB used)
disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)
disk2s3 - Recovery (APFS) [Recovery] (Shared)
disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)
Mounted Volumes:
disk2s1 - Macintosh HD 2.12 TB (2.03 TB free)
APFS
Mount point: /
disk2s4 - VM [APFS VM] (Shared - 2.15 GB used)
APFS
Mount point: /private/var/vm
Network:
Interface en0: Ethernet
Interface en4: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n/ac
Interface en5: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS Mojave 10.14.1 (18B75)
Time since boot: Less than an hour
Security:
| System | Status |
|---|---|
| Gatekeeper | Enabled |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/PT.updd.plist
Executable: /Library/PrivilegedHelperTools/PT.updd
Details: Exact match found in the whitelist - probably OK
Kernel Extensions:
/System/Library/Extensions
LaCieScsiType00.kext (1.9.1 - SDK 10.5)
PXHCD.kext (1.0.11 - SDK 10.6)
System Launch Agents:
| [Not Loaded] | 16 Apple tasks |
| [Loaded] | 175 Apple tasks |
| [Running] | 108 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 38 Apple tasks |
| [Loaded] | 182 Apple tasks |
| [Running] | 115 Apple tasks |
Launch Agents:
| [Running] | com.adobe.AdobeCreativeCloud.plist (Adobe Systems, Inc. - installed 2018-09-20) |
| [Other] | com.lacie.LaCieDesktopManagerAgent.plist (? 1d7977d3 - installed 2018-11-18) |
| [Running] | com.adobe.GC.AGM.plist (Adobe Systems, Inc. - installed 2018-10-31) |
| [Not Loaded] | com.adobe.GC.Invoker-1.0.plist (Adobe Systems, Inc. - installed 2018-10-31) |
Launch Daemons:
| [Other] | com.lacie.LaCieDesktopManagerDaemon.plist (? f806c6ee - installed 2017-10-24) |
| [Running] | PT.updd.plist (? 0 - installed 2018-11-20) |
| [Running] | com.adobe.acc.installer.v2.plist (Adobe Systems, Inc. - installed 2018-09-20) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-10-31) |
| [Loaded] | com.apple.installer.osmessagetracing.plist (Apple - installed 2018-10-24) |
User Launch Agents:
| [Loaded] | com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2018-09-09) |
| [Loaded] | com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-10-24) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-09-22) |
User Login Items:
Dropbox.app (Dropbox, Inc. - installed 2018-11-07)
(/Applications/Dropbox.app)
StartUpHelper (Spotify - installed 2018-11-06)
(/Applications/Spotify.app/Contents/Library/LoginItems/StartUpHelper.app)
Internet Plug-ins:
AdobeAAMDetect: 3.0.0.0 (installed 2018-09-20)
QuickTime Plugin: 7.7.3 (installed 2018-11-13)
Time Machine:
Time Machine information not available without Full Drive Access.
Performance:
System Load: 1.89 (1 min ago) 0.91 (5 min ago) 0.43 (15 min ago)
Nominal I/O speed: 6.07 MB/s
File system: 23.86 seconds
Write speed: 755 MB/s
Read speed: 2546 MB/s
CPU Usage:
| Type | Overall | Individual cores | |||
| System | 3 % | 5 % | 3 % | 2 % | 2 % |
| User | 5 % | 7 % | 5 % | 4 % | 4 % |
| Idle | 92 % | 88 % | 92 % | 93 % | 94 % |
Top Processes by CPU:
| Process (count) | Source | CPU | Location |
| Other processes | ? | 12.96 % | |
| Safari | Apple | 8.03 % | |
| EtreCheck | App Store | 3.68 % | |
| com.apple.WebKit.WebContent | Apple | 2.00 % | |
| com.apple.Safari.History | Apple | 1.46 % |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| EtreCheck | App Store | 523 MB | |
| Adobe Desktop Service | Adobe Systems, Inc. | 208 MB | |
| Dropbox | Dropbox, Inc. | 182 MB | |
| Dock | Apple | 171 MB | |
| Spotify | Spotify | 115 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| com.apple.WebKit.Networking | Apple | 2 MB | 62 KB | |
| Spotify | Spotify | 1 MB | 276 KB | |
| Dropbox | Dropbox, Inc. | 87 KB | 152 KB | |
| cloudd | Apple | 65 KB | 41 KB | |
| commerce | Apple | 91 KB | 4 KB |
Virtual Memory Information:
| Available RAM | 19.25 GB |
| Free RAM | 16.71 GB |
| Used RAM | 4.75 GB |
| Cached files | 2.54 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Gatekeeper Configuration Data | 156 | 2018-10-31 |
| Numbers | 5.0 | 2018-11-08 |
| Pages | 7.0 | 2018-11-08 |
| Keynote | 8.0 | 2018-11-08 |
| Disk Speed Test | 3.2 | 2018-11-15 |
| PXHCD | 2018-11-15 | |
| LaCie Desktop Manager (3.2.0) | 2018-11-18 | |
| PopcornTime-latest | 2018-11-20 | |
| EtreCheck | 5.0.2 | 2018-11-23 |
Clean up:
/Library/LaunchDaemons/com.lacie.LaCieDesktopManagerDaemon.plist
/Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LaCieDesktopManagerDaemon
Executable not found
/Library/LaunchAgents/com.lacie.LaCieDesktopManagerAgent.plist
/Applications/LaCie Desktop Manager.app/Contents/Helpers/LDM.app/Contents/MacOS/LDM
Executable not found
Diagnostics Information (past 7 days):
Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.
You're welcome. Yes.
Please install EtreCheck and post the report.
Clean up the LaCie files and PXHCD, whatever that is.
Thank you for your reaction, just delete that files?
New iMac 27” is very slow
