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How to reset iCloud account

i Bought an iPhone on a yard sale page and can’t reset the iCloud information to my informatio. How do I reset all of the information

iPhone 5s, iOS 12.1, Need to reset all information

Posted on Nov 23, 2018 6:22 AM

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Question marked as Top-ranking reply

Posted on Nov 23, 2018 11:07 AM

The iPhone has been activation locked by the previous owner and cannot be bypassed. Activation lock is an anti-theft measure and only the previous owner can remove the lock. Without assistance from the previous owner, the iPhone is useless to you or anyone else. You might try to get your money back - that is about all you can do at this point. In the future, these articles might help:


Turn off Find My iPhone Activation Lock - Apple Support


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

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Question marked as Top-ranking reply

Nov 23, 2018 11:07 AM in response to Jessbeth6706

The iPhone has been activation locked by the previous owner and cannot be bypassed. Activation lock is an anti-theft measure and only the previous owner can remove the lock. Without assistance from the previous owner, the iPhone is useless to you or anyone else. You might try to get your money back - that is about all you can do at this point. In the future, these articles might help:


Turn off Find My iPhone Activation Lock - Apple Support


What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

How to reset iCloud account

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