When I upgraded my laptop a few weeks ago, I've been noticing that I'm missing documents in iCloud. Everything I save is saved on the cloud, thinking that it's being backed up, but can't find a trace of it. Has anyone else had this experience?
MacBook Pro with Retina display, macOS High Sierra (10.13.1)
I hope the steps above help you to locate your files!What if I don't see all of my files?
When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com, in the Files app on iOS 11 and later, in the Pages, Numbers, and Keynote apps, or in the iCloud Drive app on iOS 10 and iOS 9.
If you don’t see your files in any of those locations, make sure that you set up iCloud Drive on all of your devices. If you don't see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it's turned on.
If you need to access a file that you deleted within the last 30 days, you can get it back from the Recently Deleted folder in the Files app, or on iCloud.com. After 30 days, your files are removed from Recently Deleted.
On your iPhone, iPad, or iPod touch
- Open the Files app on your iPhone, iPad, or iPod touch.
- Go to Locations > Recently Deleted.
- Select the file that you want to keep.
- Tap Recover.
On iCloud.com
- Sign in to iCloud.com from your Mac or PC.
- Go to iCloud Drive and click Recently Deleted items in the bottom-right corner.
- Select the file that you want to keep.
- Tap Recover.
On your Mac
- Go to Trash.
- Select the file that you want to keep.
- Control-click, then choose Put Back. Or you can drag the file back to your desktop or iCloud Drive.
I hope the steps above help you to locate your files!What if I don't see all of my files?
When you turn on iCloud Drive, any documents that you already store in iCloud automatically move to iCloud Drive. You can see your files on iCloud.com, in the Files app on iOS 11 and later, in the Pages, Numbers, and Keynote apps, or in the iCloud Drive app on iOS 10 and iOS 9.
If you don’t see your files in any of those locations, make sure that you set up iCloud Drive on all of your devices. If you don't see the files from your Mac Desktop and Documents folder on iCloud.com, go to System Preferences > iCloud, then click Options next to iCloud Drive and make sure that it's turned on.
If you need to access a file that you deleted within the last 30 days, you can get it back from the Recently Deleted folder in the Files app, or on iCloud.com. After 30 days, your files are removed from Recently Deleted.
On your iPhone, iPad, or iPod touch
- Open the Files app on your iPhone, iPad, or iPod touch.
- Go to Locations > Recently Deleted.
- Select the file that you want to keep.
- Tap Recover.
On iCloud.com
- Sign in to iCloud.com from your Mac or PC.
- Go to iCloud Drive and click Recently Deleted items in the bottom-right corner.
- Select the file that you want to keep.
- Tap Recover.
On your Mac
- Go to Trash.
- Select the file that you want to keep.
- Control-click, then choose Put Back. Or you can drag the file back to your desktop or iCloud Drive.
I have the same problem. After upgrading to Mojave, the files the I use most often all disappeared. I searched Trash, iCloud.com, no luck. Very annoying. I had to restore them from my backup. I restored the files I need now. God knows which other files are missing. May have to dig them up when I think of them in the future. I resisted upgrading for a long time but the upgrade messages were very persistent so I finally gave up and upgraded. Now I regret.
Thanks for that but the files aren't even on iCloud, nor are they in Trash. I actually called Apple Care and they are dumbfounded about it. I was able to recover two or three documents by going to my Mac at home and getting into Time Machine. But there are more now that I realize are missing and I can't seem to locate them. I have no idea why they're not in the iCloud online, or why they are missing in the first place simply because I updated the OS. I always save everything in iCloud, so the fact that they're not there is confusing.
Did you take Time Machine Backup also before upgrading to Mojave? If you cannot find the missing files in any location, you need to recover those files using Data Recovery Software. I recommend you to download free version of Mojave compatible software i.e., Stellar Data Recovery Professional for Mac. If you are good at command line you can also give a try to TestDisk.
I'm having this same issue. I lost every file I've made on this computer over the last two years.
Lost files after upgrading to OS Mojave on MacBook Pro
