MacBook Pro 2018 13" battery life not as described (i.e. <8 hours)?

I have recently purchased a MacBook Pro 2018 13" (16B 2.7 GHz Intel Core i7 | Mojave 10.14.1), and have been using it for around a month. Soon after I have started to use the computer, the battery life has never been good.


In the first two weeks, the battery life was less than 3 hours, charged from 100%. I have turned to apple support and despite multiple attempts, such as employing the SMC reset and even performed several checks even with real-life screen sharing with the support, nothing could help my laptop from the rapid drainage of battery. Backed up with everything, I decided to factory-reset my MacBook Pro and somehow it did the job. For now, as in the third week using it, I could use the Macbook for around 7 hours until it reaches low battery. I have frequently used activity monitor and Battery Health 2 to track how fast my battery drains.


What's different from previous usage is that now I have not downloaded Google Chrome nor any adobe apps (e.g. bridge, photoshop), as I researched that these apps do hog a large chunk of memory out of the computer. I'm just really paranoid that my newly purchased laptop will suffer any more unnecessary damage from installing these apps, despite how useful I find them to be. However, the question that ponders in my mind is that why, even with just minor internet browsing using Safari (version 12), working on documents and pdfs, would my new (and expensive) computer only lasts for so long, rather than as advertised "up to 10 hours"? Should I get my computer's hardware checked by the Genius Bar at the apple store? I do an active apple care until October 2019.

MacBook Pro TouchBar and Touch ID, iOS 12.1, null

Posted on Nov 25, 2018 7:25 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 25, 2018 10:37 AM

First, as always, if you have warranty coverage and reasonable access to an Apple Genius bar, then by all means have them look at it as soon as you can.


If it is hard to get to an Apple Genius bar, this Apple article has a test that can see if some runaway background process or app is causing a shortened battery runtime:

See how apps affect Mac performance, battery runtime, temperature, and fan activity - Apple Support

Step 1 in massively important to getting usable data.


However, as the test's output is dynamic, changing every few seconds, it is hard to share the results here. A better way for us to help is to post a snapshot of your system configuration. Fortunately there is a safe and secure way to do that.


A respected and long-serving member of these communities has created a simple utility that will take a "snapshot" of your configuration without revealing any sensitive information about you and your computer. It is EtreCheck, and is available free from the Mac App Store here:


EtreCheck on the Mac App Store


Run it, select Report" from the left-hand pane (scroll down to the bottom of that pane to find) and, when its report displays, click the "Share Report" icon and then "Copy " from the resulting dropdown. Paste the entire report into a response to your own thread here. It will often allow us to quickly identify or eliminate software as the problem.

Similar questions

5 replies
Question marked as Top-ranking reply

Nov 25, 2018 10:37 AM in response to SkecoxTalar

First, as always, if you have warranty coverage and reasonable access to an Apple Genius bar, then by all means have them look at it as soon as you can.


If it is hard to get to an Apple Genius bar, this Apple article has a test that can see if some runaway background process or app is causing a shortened battery runtime:

See how apps affect Mac performance, battery runtime, temperature, and fan activity - Apple Support

Step 1 in massively important to getting usable data.


However, as the test's output is dynamic, changing every few seconds, it is hard to share the results here. A better way for us to help is to post a snapshot of your system configuration. Fortunately there is a safe and secure way to do that.


A respected and long-serving member of these communities has created a simple utility that will take a "snapshot" of your configuration without revealing any sensitive information about you and your computer. It is EtreCheck, and is available free from the Mac App Store here:


EtreCheck on the Mac App Store


Run it, select Report" from the left-hand pane (scroll down to the bottom of that pane to find) and, when its report displays, click the "Share Report" icon and then "Copy " from the resulting dropdown. Paste the entire report into a response to your own thread here. It will often allow us to quickly identify or eliminate software as the problem.

Nov 25, 2018 10:04 AM in response to SkecoxTalar

Thank you. I am not seeing some of the known miscreants I expected. However, I would completely uninstall Memory Clean. If someone pitches an app to you with "clean" in the name, run away. Third-party maintenance utilities compete with such functions that already exist in macOS and can slow performance and and increase workload.


I would try running without Adblock to see it it is contributing the the drain. Likewise with the extra battery monitoring software. I only use Coconut Battery to occasional check battery condition. It runs only when you launch it and leaves nothing running when you quit it.


What is the app whose title is in Chinese? Google Translate would not translate it for me.


You are wise to avoid Chrome but be aware that, with any browser, specific web pages can use much more energy that others even if left open in the background. Amazon's home age is a big offender in this area. I have a 2012 MBP 13 that I use when I am at a volunteer job. Normally in the 3.5-4 hours I am there the battery will drop from fully charged to the 65-70% range using Safari. I normally have Safari open to Apple's forums with 14-18 tabs open at once. Recently I had looked up something on Amazon to answer a question here and left the Amazon home page running in a window in the background.


A short time later I looked at the battery charge and it was low 40-percent range after only about two hours of use. I opened Activity Monitor "Energy" tab and found that the Amazon page--ONE page--was using 20-25X the energy of any of 18 Apple Discussions tabs. It was also using a lot of CPU cycles. The estimate of remaining battery was under 30 minutes. I closed the Amazon window and within a few minutes the remaining time had returned to what I expected from the computer based on history and I was able to finish my shift without running out of battery.


On election night I ran into a non-government vote reporting site that did the same thing. As there is little way outside of using Activity Monitor all the time to spot-check sites, I now make sure only the sites I need remain open.


Not familiar with FUSE. I know its old versions can be problematic with newer OS versions but it appears you have a recent install.


Neither am I familiar with VeraCrypt, OmniFocus, or Popcorn. Any that are system mods or "phone home" in the background could affect battery runtime.

Nov 25, 2018 8:24 AM in response to Allan Jones

Hello Allan, thank you very much for your response and advices. As suggested, I have ran the EtreCheck program and have pasted the analysis here in this response. I'm not an apple specialist so unfortunately I don't know where to begin in solving this problem. However as far as I'm concern the computer is reportedly "excellent"?

EtreCheck version: 5.0.2 (5015)

Report generated: 2018-11-25 16:12:54

Download EtreCheck from https://etrecheck.com

Runtime: 1:16

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled


Problem: Other problem

Description:

Battery drainage


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

MacBook Pro (13-inch, 2018)

MacBook Pro Model: MacBookPro15,2

1 2.7 GHz Intel Core i7 (i7-8559U) CPU: 4-core

16 GB RAM - Not upgradeable

BANK 0/ChannelA-DIMM0 - 8 GB LPDDR3 2133 ok

BANK 2/ChannelB-DIMM0 - 8 GB LPDDR3 2133 ok

Battery: Health = Normal - Cycle count = 41


Video Information:

Intel Iris Plus Graphics 655 - VRAM: 1536 MB

Color LCD 2880 x 1800


Drives:

disk0 - APPLE SSD AP0512M 500.28 GB (Solid State - TRIM: Yes)

Internal PCI-Express 8.0 GT/s x4 NVM Express

disk0s1 - EFI [EFI] 315 MB

disk0s2 [APFS Container] 499.96 GB

disk1 [APFS Virtual drive] 499.96 GB (Shared by 4 volumes)

disk1s1 - Macintosh HD (APFS) (Shared - 41.47 GB used)

disk1s2 - Preboot (APFS) [APFS Preboot] (Shared)

disk1s3 - Recovery (APFS) [Recovery] (Shared)

disk1s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)


Mounted Volumes:

disk1s1 - Macintosh HD 499.96 GB (455.63 GB free)

APFS

Mount point: /

Encrypted


disk1s4 - VM [APFS VM] (Shared - 2.15 GB used)

APFS

Mount point: /private/var/vm

Encrypted


Network:

Interface en7: USB 10/100/1000 LAN

Interface en0: Wi-Fi

802.11 a/b/g/n/ac

Interface en6: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS Mojave 10.14.1 (18B75)

Time since boot: About 2 hours


Security:

SystemStatus
GatekeeperEnabled
System Integrity ProtectionEnabled


Unsigned Files:

Launchd: /Library/LaunchDaemons/PT.updd.plist

Executable: /Library/PrivilegedHelperTools/PT.updd

Details: Exact match found in the whitelist - probably OK


32-bit Applications:

None


System Launch Agents:

[Not Loaded]16 Apple tasks
[Loaded]159 Apple tasks
[Running]124 Apple tasks


System Launch Daemons:

[Not Loaded]36 Apple tasks
[Loaded]175 Apple tasks
[Running]123 Apple tasks
[Other]One Apple task


Launch Agents:

[Loaded]com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-11-19)
[Other]com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-11-24)


Launch Daemons:

[Running]PT.updd.plist (? 0 - installed 2018-11-19)
[Loaded]com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-11-24)
[Loaded]com.microsoft.teams.TeamsUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-23)
[Loaded]com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-19)
[Loaded]com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-11-19)
[Loaded]com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-11-10)
[Loaded]com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-11-24)


User Login Items:

AdBlock (App Store - installed 2018-11-19)

(/Applications/AdBlock.app/Contents/Library/LoginItems/LauncherApp.app)

LoginHelper (App Store - installed 2018-11-19)

(/Applications/Memory Clean 2.app/Contents/Library/LoginItems/LoginHelper.app)


Internet Plug-ins:

AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-09-20)

QuickTime Plugin: 7.7.3 (installed 2018-10-24)

AdobePDFViewer: 19.008.20071 (installed 2018-09-20)


Safari Extensions:

AdBlock Icon - App Store (installed 2018-11-06)
AdBlock Engine - App Store (installed 2018-11-06)


3rd Party Preference Panes:

FUSE (installed 2018-07-01)


Time Machine:

Time Machine Not Configured!


Performance:

System Load: 2.20 (1 min ago) 1.40 (5 min ago) 1.29 (15 min ago)

Nominal I/O speed: 0.80 MB/s

File system: 17.74 seconds

Write speed: 1900 MB/s

Read speed: 2439 MB/s


CPU Usage:

TypeOverallIndividual cores
System2 %7 %0 %3 %0 %2 %0 %1 %0 %
User2 %8 %0 %5 %0 %3 %0 %2 %0 %
Idle96 %85 %100 %92 %100 %95 %100 %97 %100 %


Top Processes by CPU:

Process (count)SourceCPULocation
EtreCheckApp Store21.86 %
Other processes?6.41 %
CoreSpotlightServiceApple0.90 %
iconservicesagentApple0.89 %
com.apple.WebKit.Networking (2)Apple0.29 %


Top Processes by Memory:

Process (count)SourceRAM usageLocation
EtreCheckApp Store592 MB
App StoreApple405 MB
com.apple.WebKit.WebContent (7)Apple338 MB
MailApple177 MB
SafariApple163 MB


Top Processes by Network Use:

ProcessSourceInputOutputLocation
biometrickitdApple273 KB47 KB
MailApple138 KB24 KB
CalendarAgentApple142 KB14 KB
mDNSResponderApple81 KB74 KB
clouddApple90 KB31 KB


Virtual Memory Information:

Available RAM9.25 GB
Free RAM6.10 GB
Used RAM6.75 GB
Cached files3.15 GB
Swap Used108 MB


Software Installs (past 30 days):

NameVersionInstall Date
Gatekeeper Configuration Data1562018-11-19
Battery Health6.12018-11-19
Battery Monitor2.4.32018-11-19
AdBlock1.12.12018-11-19
Battery Health 21.82018-11-19
Microsoft Office for Mac2018-11-19
FreeChat for Facebook Messenger1.1.22018-11-19
PopcornTime-latest2018-11-19
Memory Clean 21.82018-11-19
FUSE for macOS2018-11-20
VeraCrypt 1.232018-11-20
熊掌記1.6.62018-11-21
OmniFocus3.1.32018-11-23
Microsoft Teams1.00.1290532018-11-23
Adobe Acrobat Reader DC (Continuous)2018-11-24
EtreCheck5.0.22018-11-25


Diagnostics Information (past 7 days):

2018-11-25 13:18:27 Last Shutdown Cause: 1 - Unknown


Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.


End of report

Nov 26, 2018 8:10 AM in response to SkecoxTalar

Thank you--I am happy to help.


Back when I was using PhotoShop and InDesign so much (pre my retirement), the Cloud features had not yet encroached into the workflow and, as I was one of only two Mac drivers/CC users in sea of Windows computers, we did not need Bridge for collaboration. I created the tech content and sent it to the GFX designer for final layout so it was mostly one-way. Plus I was an old-school proofer: red pencil and paper copies. Having InDesign on my computer was largely so I could back up her function should Corporate do something dead-brain stupid like move her function across country.


So I am not the best resource on what CC is doing in the background. At the time of your test I don't think the Adobe stuff was very active.


I think your best action on the Adobe issue is to look in on the Adobe forums. There don't seem to be a lot of CC users here and those that post seem to be asking about Photoshop, not the cloud and Bridge functions.


Again, in case this is a real hardware issue, please be sure to get Apple to check it out while you still have warranty coverage. Peace of mind is a good thing!


Allan

Nov 25, 2018 10:38 AM in response to Allan Jones

Again thank you for your detailed response and time to look at the report, as well as providing some personal experience of yours. As suggested, I have also uninstalled Memory Clean for now - will see if it works in saving some of the battery. I have to agree with you that some webpage does consume large memory and CPU cycles as well.


For the Chinese app, I believe it's Bear (a note taking app downloaded from Apple Store), haha! I wonder why it's in Chinese....The other apps are downloaded by my brother and I don't even use them.


I do want to hear your opinion in re-downloading adobe apps, as I do photography and do require Adobe bridge and photoshop for photo editing. When I had them, I realise many of the Adobe CC services (e.g. sync, cloud-storage) were running in the background. I do want to use these apps again but I'm just afraid it will consume much of the battery life even when idling. Should I re-download them? How should I be cautious in downloading apps (or anything) so that they won't secretly run in the background, hogging the computer's memory and consuming the battery?


Anyway, you've been very helpful here - and I shall get the computer checked if time allows. Thank you again, Allan!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

MacBook Pro 2018 13" battery life not as described (i.e. <8 hours)?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.