Why does facetime say "Poor Connection The video will resume automatically when the connection improves" about an hour into a facetime, but never does resume. I've waited 5 hours before.
iPhone 7 Plus, iOS 12.1, facetiming iphone 8
Just as JLin_27 and Cid1606 have mentioned, the connection speed is fine. I too have this issue. MoonJ, your response doesn’t really answer the question. The video just never resumes. I often FaceTime with my parents for 3-4 hours and this happens at least 3 times every time. The video never resumes on its own. Yet if I hang up and call right back, the video is fine... for maybe an hour until it stops again. It’s the resume “feature” that appears to be broken. Is there a way to force the video to “try” to resume without having to hang up and call right back? It’s really annoying to have to do that.
I am running into this issue as well. We have started using Facebook messenger instead.
If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection.
Both out connections are fine. It runs all other apps fine, and we tested it. It just never reconnects.
Facetime poor connection issue
