Photos freezes when importing
My photos app on my Mack laptop freezes when importing from my I phone 6 plus, I have to force quit and restart evertime. I’ve restarted my computer several times how do I resolve the issue?
User profile for user:
jeremy_v
User level:
Community Specialist
Good morning Misssbehavinn,
Import photos from a camera or phone using Photos on Mac
Get help with the Photos app on your Mac
Welcome to the Apple Support Communities!
I understand you are having issues importing pictures from your iPhone 6 Plus to your Mac. To clarify, you are not using iCloud Photos, correct? You are manually importing your pictures from your iPhone to your Mac? If so, here are a few things to check:
- Is your iPhone and Mac updated to the latest version of iOS and macOS?
- Do you have enough space available on your Mac for the photos you are trying to import?
- How many photos are you trying to import? Perhaps try one album at a time versus importing all to see if you are successful.
- Try creating a different library in the Photos app and import a dozen or so photos into it to test.
- Try a different USB cable and a different USB port on your computer.
- Try a different app, like Image Capture, to see if the issue persists.
Import photos from a camera or phone using Photos on Mac
Get help with the Photos app on your Mac
Please give these steps a try and provide any additional information that you can about your specific issue, and I'll do my best to help!
Take care.