Fraud email

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Level 1

8 points

Fraud email

I received an email from Apple saying that my Apple ID has been disabled. In the body of the message it says seems like your account has invalid billing & card information. To make sure that you can get back into your account quickly, easily and securely in the future, update your account information. If we do not hear from you within 48 hours, any saved accounts and information will be lost!

Thanks, Apple

A update your account button was provided for me to select.

I would like to know if Apple really did send this message

Posted on Nov 28, 2018 8:23 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

686,679 points

Nov 28, 2018 10:45 AM in response to BDEBW

Apple won't send you an email telling you your account is disabled. You will find out the next time you try to log in somewhere.

Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information such as Social Security numbers.

The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

Identifying legitimate emails from the iTunes Store

Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment.

reportphishing@apple.com

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