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Macbook Air Mid 2013: Keyboard/Trackpad unresponsive the second the Apple Logo shows

Hi Guys,







I am working with Apple Macbooks and iMacs for round about 15 years now but today I encountert a weird problem with a Macbook Air from Mid 2013:



The Keyboard and Trackpad are only working if I am going into diagnose mode, boot window or the seconds before the apple logo shows up.







I already performed:



SMC Reset



PRAM Reset



New Mojave install



Safe Mode



Problem after all this is still the same. I can't figure out what the problem is. Not even the capslock light is showing up, as I said only in the 3 scenarios.

MacBook Air, macOS Mojave (10.14.1)

Posted on Nov 28, 2018 10:38 AM

Reply
Question marked as Apple recommended

You might try this:


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up.


  1. Restart the computer. Immediately after the chime hold down the Command and R keys until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid icon in the toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Reinstall OS X and click on the Continue button.


Also, see this User Tip: Basic Steps for Upgrading OS X.

If you have no luck then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

Posted on Nov 28, 2018 12:13 PM

1 reply
Question marked as Apple recommended

Nov 28, 2018 12:13 PM in response to KayKasus

You might try this:


Reinstall El Capitan or Later Without Erasing Drive


Please be sure you back up.


  1. Restart the computer. Immediately after the chime hold down the Command and R keys until the Utility Menu appears.
  2. Select Disk Utility and click on the Continue button.
  3. Select the indented (usually, Macintosh HD) volume entry from the side list.
  4. Click on the First Aid icon in the toolbar. Wait until the Done button activates, then click on it.
  5. Quit Disk Utility and return to the Utility Menu.
  6. Select Reinstall OS X and click on the Continue button.


Also, see this User Tip: Basic Steps for Upgrading OS X.

If you have no luck then make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

Macbook Air Mid 2013: Keyboard/Trackpad unresponsive the second the Apple Logo shows

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