Apple Music logged me out and I’m unable to get my music back

My mother and I have a shared family plan on Apple Music. Out of the blue my account was logged out and I’m unable to retrieve my music; but she still has everything and the payment has gone though. I’ve read through a bunch of tips and replies but nothing seems to work. The only option I am given is to join Apple Music. Please help

Posted on Nov 28, 2018 8:04 PM

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Question marked as Top-ranking reply

Posted on Nov 30, 2018 9:24 AM

Greetings, NikG1.


I see that you were logged out of your Apple Music subscription. Now, the only option you have is to join Apple Music but you'd like to rejoin your Apple Music Family subscription. I'm happy to help.


Turn on iCloud Music Library with Apple Music -- If you're signed into your iPhone with the same Apple ID you were using before, tap Settings > Music and make sure "Show Apple Music" and "iCloud Music Library" are both turned on.

User uploaded file

Take care!

2 replies
Question marked as Top-ranking reply

Nov 30, 2018 9:24 AM in response to NikG1

Greetings, NikG1.


I see that you were logged out of your Apple Music subscription. Now, the only option you have is to join Apple Music but you'd like to rejoin your Apple Music Family subscription. I'm happy to help.


Turn on iCloud Music Library with Apple Music -- If you're signed into your iPhone with the same Apple ID you were using before, tap Settings > Music and make sure "Show Apple Music" and "iCloud Music Library" are both turned on.

User uploaded file

Take care!

Nov 30, 2018 9:24 AM in response to NikG1

Greetings, NikG1.


I see that you were logged out of your Apple Music subscription. Now, the only option you have is to join Apple Music but you'd like to rejoin your Apple Music Family subscription. I'm happy to help.


Turn on iCloud Music Library with Apple Music -- If you're signed into your iPhone with the same Apple ID you were using before, tap Settings > Music and make sure "Show Apple Music" and "iCloud Music Library" are both turned on.

User uploaded file

Take care!

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Apple Music logged me out and I’m unable to get my music back

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