Photos and videos not loading on iPhone

Photos are blurry and the videos aren't playing. There is a small circle on the bottom right corner of each picture. I saw a way to fix this problem is to change the settings in my phone from 'optimize iPhone storage' to 'download and keep originals' I tried that but it still isn't working.

iPhone 4, iOS 7.0.1

Posted on Nov 29, 2018 2:32 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 29, 2018 2:34 AM

Make sure that you have a stable Wifi connection as the photos must download from iCloud. If your connection is slow, this may take some time and only compressed previews will be available.

Similar questions

1 reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Photos and videos not loading on iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.