Issues with printing PDF from Preview since updating to Mojave

Question

Level 1

8 points

Issues with printing PDF from Preview since updating to Mojave

I updated to Mojave recently and cannot print from Preview to my office printer. I am using a Konica Minolta Bizhub C454e. I am able to print from Chrome and Excel and other programs, just not Preview. We use Account Track settings where everyone has their own code. Since updating to Mojave it does not give me the option to plug in the code when in Preview. Below is what it looked like before I updated to Mojave. I'd have the option to choose Output Method. Once in Output Method I could select Account Track and put in my copier code.

I still get the previous options when I am printing from something other than Preview. However, now when I print from Preview these are my only options:

Account Track shows when I select Printer Features but when I click it, it doesn't give me the option to put a code in like before Mojave or on other programs.

I have looked through all settings. I have updated the drivers to the new OS. I have deleted and reinstalled the printer as well as restarted my computer but I still can't find a way for the original settings to come back for me to be able to print with Preview. What am I missing here?

iMac, macOS Mojave (10.14.1)

Posted on Nov 30, 2018 7:33 AM

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Answer 1

Dec 26, 2018 8:54 AM in response to alli119

I work for a copier dealership and have seen this at customer sites as well as my own MBP. I've contacted Konica Minolta directly to see when their drivers will be updated for the latest version of CUPS.

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Answer 2

Jan 7, 2019 3:34 PM in response to alli119

I found this solution on the xerox forum and it worked for me:

Open a third party application (non-Apple) such as chrome or a pdf viewer and print a page as you used to do going to the account track settings (shown in the first examples in this thread. BEFORE hitting print - SAVE it as a preset. You should then be able to use that preset in programs like Preview, safari, etc.

It apparently has something to do with 32 to 64 bit programs.

Here is the original thread where I found this solution.

https://forum.support.xerox.com/t5/Printing/Unable-to-print-with-accounting-on-Mac-OS-Mojave/m-p/219655/highlight/true#M17773

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Answer 3

cidrixx

Level 1

4 points

Jan 22, 2019 2:50 AM in response to alli119

Have this issue with my Konica Minolta Bizhub C554e.

The only way I found to resolve this, is making all settings into another app (I used Microsoft Word 2016) and save these settings to be used as default in others applications.

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Answer 4

Nov 30, 2018 10:26 AM in response to alli119

Maybe check the box for "User Authentication"?

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Answer 5

alli119 Author

Level 1

8 points

Nov 30, 2018 11:00 AM in response to Luis Sequeira1

That's a different option for the printer that we don't use. It would only be Account Track.

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Answer 6

Dec 26, 2018 8:53 AM in response to Luis Sequeira1

Konicas have to auth methods. User Authentication and Account Track handle print jobs differently.

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