can't get into my account

Hi, after a password reset I can't get into my account. It says the password I enter is incorrect. did a new reset with a different password, the same massage...

Posted on Nov 30, 2018 7:34 AM

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Nov 30, 2018 12:37 PM in response to nimrodd

Does the new password work other places where you sign in with your Apple ID, like when you sign into the Support communities?


If necessary, there is a contact link.


Apple ID Support


Apple ID Support (2)


Apple Support by e-mail or chat Work through the screens to get a chat option.


Apple Support using Twitter



Or fill out and submit this form. The form is for iTunes, but it will get passed to the ID Support section.


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Nov 30, 2018 7:44 AM in response to nimrodd

What "account" ??


We need much more information to give you specific help. Tell us step-by-step, in detail what your actions are.


Tell us a Story

- with a beginning, a middle and end. We need to understand everything that you know and have experienced.

If this issue is new, tell us what immediately preceded its onset - add software, upgrade or update? New equipment?


Quoted from  Apple's "How to write a good question"

To help other members answer your question, give as many details as you can.

  • Include your product (device) name and specs such as processor speed, memory, and storage capacity. Please do not include your Serial Number, IMEI, MEID, or other personal information.
  • Provide the version numbers of your operating system and relevant applications, for example "OS X 10.4.11" or "Safari 4.1.3".
  • Describe the problem, and include any details about what seems to cause it.
  • List any troubleshooting steps you've already tried, or temporary fixes you've discovered.
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can't get into my account

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