Mainstage 3 no longer starts - crashes on startup

Question

Level 1

4 points

Mainstage 3 no longer starts - crashes on startup

Folks, HELP please

I haven't used Mainstage for about 1-2 months so I can't say exactly when did it break. I thought it was the upgrade to Mojave, but according to Apple the latest version IS compatible, so I have no idea what's going on. Essentially, when I try to open it, Mainstage immediately crashes with the error message below. I read several articles with tips, like uninstalling and reinstalling, etc. So far, nothing works. Any ideas? Thanks in advance.

Process: MainStage 3 [23494]

Path: /Applications/MainStage 3.app/Contents/MacOS/MainStage 3

Identifier: com.apple.mainstage3

Version: 3.4.1 (4948.62)

Build Info: MAMainStage-4948062000000000~2

App Item ID: 634159523

App External ID: 828823656

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: MainStage 3 [23494]

User ID: 702319292

Date/Time: 2018-11-30 15:05:13.962 -0500

OS Version: Mac OS X 10.14.1 (18B75)

Report Version: 12

Anonymous UUID: CB692C07-E50F-C77B-9CEC-75E198A50342

Sleep/Wake UUID: 94F7A107-E087-47FA-9A3F-B5D2B9B3DDB6

Time Awake Since Boot: 38000 seconds

Time Since Wake: 23000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @rpath/MAResourcesPlugInsShared.framework/Versions/A/MAResourcesPlugInsShared

Referenced from: /Applications/MainStage 3.app/Contents/MacOS/MainStage 3

Reason: no suitable image found. Did find:

/Applications/MainStage 3.app/Contents/MacOS/../Frameworks/MAResourcesPlugInsShared.framework/Versions/ A/MAResourcesPlugInsShared: open() failed with errno=13

/Applications/MainStage 3.app/Contents/MacOS/../Frameworks/MAResourcesPlugInsShared.framework/Versions/ A/MAResourcesPlugInsShared: stat() failed with errno=45

/Applications/MainStage 3.app/Contents/MacOS/../Frameworks/MAResourcesPlugInsShared.framework/Versions/ A/MAResourcesPlugInsShared: open() failed with errno=13

/Applications/MainStage 3.app/Contents/MacOS/../Frameworks/MAResourcesPlugInsShared.framework/Versions/ A/MAResourcesPlugInsShared: stat() failed with errno=13

MainStage, iOS 12.1

Posted on Nov 30, 2018 12:05 PM

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Answer 1

Top-ranking reply

SirRedwind Author

Level 1

4 points

Jan 10, 2019 11:42 AM in response to SirRedwind

Folks... Problem solved!

YES, the culprit was Cylance Protect. Thanks A LOT @astiocle for pointing that out.

Cylance first blocked the library for MainStage and then blocked the same library for GarageBand.

I have no idea how Cylance decides to quarantine the files - it's definitely when I open the app.

Anyway, after un-quarantining the files, everything is back to normal.

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Answer 2

SirRedwind Author

Level 1

4 points

Dec 30, 2018 6:59 AM in response to astiocle

@astiocle, I think you're absolutely right!!! I see the files on Cylance quarantine list. However, for some reason I cannot remove them. Thanks for your help on this.

@yfrulla, I think it's Cylance but I will look into this as well.

HAPPY NEW YEAR, folks.

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Answer 3

SirRedwind Author

Level 1

4 points

Dec 10, 2018 10:46 AM in response to SirRedwind

New version arrived, but still not working...

Process: MainStage 3 [36240]

Path: /Applications/MainStage 3.app/Contents/MacOS/MainStage 3

Identifier: com.apple.mainstage3

Version: 3.4.2 (4948.69)

Build Info: MAMainStage-4948069000000000~2

App Item ID: 634159523

App External ID: 829311980

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: MainStage 3 [36240]

User ID: 702319292

Date/Time: 2018-12-10 13:45:46.169 -0500

OS Version: Mac OS X 10.14.2 (18C54)

Report Version: 12

Anonymous UUID: CB692C07-E50F-C77B-9CEC-75E198A50342

Sleep/Wake UUID: 1E185D9D-041A-45FF-AFD3-CEBF961D89EA

Time Awake Since Boot: 98000 seconds

Time Since Wake: 15000 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: @rpath/MAResourcesPlugInsShared.framework/Versions/A/MAResourcesPlugInsShared

Referenced from: /Applications/MainStage 3.app/Contents/MacOS/MainStage 3

Reason: image not found

Binary Images:

0x1024d2000 - 0x102772fff com.apple.mainstage3 (3.4.2 - 4948.69) <D116054D-C95C-38D7-8097-C8FD9235EFCA> /Applications/MainStage 3.app/Contents/MacOS/MainStage 3

0x102833000 - 0x102835ff3 com.apple.music.apps.MAResourcesLg (10.3.2 - 4948.69) <FD3F6CA3-309D-3714-8343-DFF3ABF9280E> /Applications/MainStage 3.app/Contents/Frameworks/MAResourcesLg.framework/Versions/A/MAResourcesLg

0x10283f000 - 0x102aacff7 com.apple.music.apps.MACore (10.3.2 - 4948.69) <606B5646-2144-3E06-B75D-E690AAA541C9> /Applications/MainStage 3.app/Contents/Frameworks/MACore.framework/Versions/A/MACore

0x102c0c000 - 0x102c5dffb com.apple.LogicUIKitHighLevel (10.3.2 - 4948.69) <3F4E7698-89DE-3478-8E64-9D029FA21D59> /Applications/MainStage 3.app/Contents/Frameworks/MAToolKitHighLevel.framework/Versions/A/MAToolKitHighLevel

0x102c8b000 - 0x103076ff7 com.apple.LogicUIKit (10.3.2 - 4948.69) <9D67B71E-E352-370D-A0EF-50E25A55F9EE> /Applications/MainStage 3.app/Contents/Frameworks/MAToolKit.framework/Versions/A/MAToolKit

0x1031db000 - 0x103895fff com.apple.music.apps.MAKeymap (10.3.2 - 4948.69) <322EAFBE-3149-3CAE-B82A-FBB2A07C672A> /Applications/MainStage 3.app/Contents/Frameworks/MAKeymap.framework/Versions/A/MAKeymap

0x1098a7000 - 0x109925a67 dyld (640.2) <289AB27E-F09F-3384-A14A-100431139559> /usr/lib/dyld

Model: MacBookPro11,4, BootROM 187.0.0.0.0, 4 processors, Intel Core i7, 2.5 GHz, 16 GB, SMC 2.29f24

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533642465238412D50422020

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.61.1 AirPortDriverBrcmNIC-1305.2)

Bluetooth: Version 6.0.9f2, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

PCI Card: pci11c1,5901, IEEE 1394 Open HCI, Thunderbolt@190,0,0

PCI Card: Apple 57761-B0, Ethernet Controller, Thunderbolt@191,0,0

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@194,0,1

PCI Card: pci12d8,400e, USB Open Host Controller, Thunderbolt@194,0,0

PCI Card: pci12d8,400f, USB Enhanced Host Controller, Thunderbolt@194,0,2

Serial ATA Device: APPLE SSD SM0256G, 251 GB

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

USB Device: USB 2.0 Bus

USB Device: Hub

USB Device: USB2.0 Hub

USB Device: Plantronics Savi 7xx

USB Device: Keyboard Hub

USB Device: Apple Keyboard

USB Device: FaceTime HD Camera (Display)

USB Device: Apple Thunderbolt Display

USB Device: USB Receiver

USB Device: Display Audio

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

Thunderbolt Device: Thunderbolt Display, Apple Inc., 1, 26.2

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Answer 4

Madddcow

Level 2

463 points

Dec 17, 2018 3:47 PM in response to SirRedwind

Have you sent feedback to Apple using the Feedback menu item in MainStage? I’ve had Apple devs contact me to request further info several

times over the years after providing feedback using this method.

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Answer 5

SirRedwind Author

Level 1

4 points

Dec 18, 2018 3:55 AM in response to adissu

Adissu, if I had anything else malfunctioning I would do it for sure. I also have Cubase on it, some Arturia plugins, etc.... Everything is working fine. Actually, even MainStage and GarageBand were. MainStage broke first, when Apple released the updated version. And then GarageBand, the exact same way - new update and it broke. I could possibly fix the issues if I could install the previous versions of these two apps - and I would rather do that than reinstalling everything else on the Mac. Thanks!

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Answer 6

astiocle

Level 1

4 points

Dec 28, 2018 5:51 AM in response to SirRedwind

I am getting the exact same error when trying to start up Mainstage, so I don't know that it's unique to your PC. It's been months since I ran it too, so I'm not sure when the error started. I've dumped the .plist file and removed/reinstalled the application with no success.

I am not having the same issue with Garageband though (that's starting up fine). Have you had any success since your last post?

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Answer 7

SirRedwind Author

Level 1

4 points

Dec 28, 2018 6:57 AM in response to astiocle

@astiocle, no nothing so far. My Garageband was working also, until I updated it to the latest version - and then it also broke. I will keep investigating and trying - I took a mental break for the holidays!!! :)

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Answer 8

SirRedwind Author

Level 1

4 points

Nov 30, 2018 12:23 PM in response to SirRedwind

I am having problems to paste the full log but it can be seen here: https://pastebin.com/d49LAak0

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Answer 9

SirRedwind Author

Level 1

4 points

Dec 1, 2018 5:13 AM in response to Madddcow

I tried trashing it, as well as also trashing the app and reinstalling with reboots in between.

Also tried copying the plist file from my MacMini. And it keeps crashing no matter what.

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Answer 10

SirRedwind Author

Level 1

4 points

Dec 17, 2018 12:21 PM in response to SirRedwind

With the latest app updates, now MainStage AND GarageBand fail to open. Both crash on open. GREAT job, Apple! :(

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Answer 11

Madddcow

Level 2

463 points

Dec 17, 2018 3:36 PM in response to SirRedwind

I have to wonder if there is something particular to your setup that’s causing these issues, as no one else seems to be reporting them. Unfortunately, I have no idea what that might be

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Answer 12

SirRedwind Author

Level 1

4 points

Dec 17, 2018 3:42 PM in response to Madddcow

You are probably right. The issue is to find out WHAT. Or to get some sort of help from Apple. Anyway. Thanks for trying anyway.

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Answer 13

SirRedwind Author

Level 1

4 points

Dec 18, 2018 3:52 AM in response to Madddcow

Madddcow, I did... But maybe I should do it again now that I am also getting it with GarageBand. Thanks!

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Answer 14

SirRedwind Author

Level 1

4 points

Dec 18, 2018 3:53 AM in response to Madddcow

Madddcow, taking it to an Apple store is another option, but to be honest with you I don't see a lot of value there. I am not sure if a Genius would be able to easily figure it out.

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Answer 15

adissu

Level 2

154 points

Dec 18, 2018 1:27 AM in response to SirRedwind

I guess, this is not what you really want to hear but I would try to make a full new installation of the macOS. Since you seem to be the only one at the moment that faces these issues and Garageband is affected now as well. Maybe there is a problem with the audio drivers or hardware.

Maybe you should only install macOS and MainStage for now and try. If it is working, you can add new software step by step to figure out, if there is a guilty one. If even after a fresh install with only MainStage the problem remains, it might be a hardware issue. Do you use the internal audio interface or an external one and does this make any difference?

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