Jabber

HI,

You need to provide that sort of feedback here Feedback - Messages - Apple

These pages are for User to User help for the most part.

There are some Apple Employees here.

The Hosts (Moderators) only address whether the posts stick to the Terms of Use.

Some Others called Community Specialists are supposed to pick up on Posts that have not been answered before they dropped off the "front page" in a forum. In most cases this is about 24 hours but in fast moving areas like iPhones then it can be shorter than the 24 hours.

Their knowledge can be very generalised and they sign post to Apple Help Documents rather than give specific answers. Basically they are bumping the thread to the top of the forum again.

For various different reasons it seems that the other services that Apple's IChat and early Messages could join have ended for one reason or another.

Yahoo only got added in iChat 6. By 2016 Yahoo admitted a Databreach in 2014 and then stopped the then current Yahoo app for PC and Macs and rewrote the app from the ground up.

Yahoo never created a Mac version or an API place to log Client apps in initailly so Apple never created a new plugin to do so for Messages.

AIM ended in Dec 2017. This seems to been in part due to being bought out by Verizon and then closing the app in favour of Yahoo. (they are both listed as part of the OATH set up but there is no platform for the AIM customers).

Bonjour has always been in iChat and Messages since day one.

It has always lacked Group Text Chat abilities making it second fiddle to Jabber for office communication.

Why it has disappeared is still a mystery though as other parts of the system can still use Bonjour.

Many Jabber server have gone off Line

See the pink marked ones here https://www.jabberes.org/servers/

This list also does not seem to list new Servers either which hides or at least diminishes what people perceive as the amount of servers out there.

iChat Server in OS X Server was also a Jabber server but it seems to be unclear if it is still, in the Server version of the OS (I Also haven't kept up to date with what Server versions are now out there).

Of course the push is to make the iMessages system the default go to messaging within the Apple Framework.

10:21 pm Saturday; December 1, 2018

Who is the contact person (E-mail) for the company Apple in Belgium? I'm for the DPO (Digtal Protection Officer) officially assigned legally to the company. Every company should have one, but it is not published on the website...

To clarify, by RODO I meant GDPR regulations.

Dear Ralph,

Just a quick note on behalf of my colleague mrmaly who would like to thank you for your sensible reply to his post. Sadly, he is unable to make a comment himself due to the two factor verification procedure fails. Mrmaly's Apple hardware, namely, the Macbook's display, has broken down. To go through the verification process, considerable amount of money would have to be spent to get the code. Additionally, the previously provided phone number for sms codes, does not receive the codes either. Needless to say, this kind of policy can be described as both frustrating and unfair.

As far as the Jabber communication is concerned, it is needed for professional purposes having in mind that the standard iMessage standard does not meet the RODO regulations in the UE. Taking this fact into consideration, it seems Apple treats its customers badly. Is the equipment designed only for the entertainment purposes or can it also be used for professional ones as it certainly should ?

Once again thank you for your thorough feedback.

MrKlis, Poland.

Humm,

My understanding is that the GDPR (General Data Protection Regulations in the European Union - for others) is about what an individual Company and therefore it's employees responsibilities are regarding the personal data they collect about other people and their Staff.

No app in itself is ever going to be complaint as the Law is supposed to look at the actions of the companies and how they make sure their employees also abide by those.

I am not sure if iChat (Messages predecessor) was ever designed as a professional tool it soon became apparent that people were using it in that fashion.

As an AIM Client it was never in tune with the AIM form of encryption they AIM used but by about version 3 Mac to Mac conversations could be encrypted.

iMessages has always come with it's own end to end encryption. This makes the conversations private unless you access the computer or device at one end.

Whilst some government have been concerned that Terrorists and criminals may use encrypted means of communication that they cannot access and therefore want access to that form of communication I am not sure the Law addresses that specifically.

As individual iMessages can be deleted from a Conversation before it is printed I am not sure it would stand up to the full scrutiny of the courts without the original Devices from both end showing that the conversation is complete.

If devices were required to record and prove some sort of accountability in this manner then photocopiers would end needing to record every sheet of paper ever copied (and those "copies" made at Christmas parties).

iMessages are deleted from the server as soon as the Receiving devices accept them.

Apple cannot access them.

On an individual basis I am not sure what sort of protection you would want to make sure your communications are private. Not even normal mail is that secure as many countries have laws that allow judges to grant access to mail in cases of suspected criminal activity.

I do understand that it can be incredibly frustrating when the two factor verification does not work as you expect and it always seems to happen at the moment you need it but have the means to sort it out.

I would suggest contacting Apple Support (Apple Care) and explain that you have an Apple ID issue (these are free to fix) and go from there.

If your friend has recently upgraded to Mojave or even to High Sierra where this Thread is currently posted then this may also be covered in Apple's 90 days of Purchase for Apple Care. This applies to Software as well as hardware and a Purchase in this context can be free.

Mr Maly's earlier post was obviously deleted. That said emails are sent as soon as they are posted and before the person might have edited them and before the Hosts move them to a place that cannot be accessed by the rest of us.

He should be able to check the devices he has registered here https://appleid.apple.com/account/manage (this is the URL after I logged in)

The Page should look like this:-

As you can see it lists the Contact details.

I would check the Phone Number includes the Country Code.

I am not sure his Linex machine can be used for this unless it is somehow linked to his iPhone's SMS via an app for that computer. (I am thinking that iTunes might be seen if it was on a PC device but on other platforms I must admit I don't know).

( I have since removed my older 21.5 inch iMac and the older iPad 2 as one I have given to my daughter and the other I don't use any more).

These messaging platforms have disappeared in the last two or so years.

MSN Messenger

Yahoo in it's original format.

AIM.

iChat or at least the iChat features within Messages have certainly gone by the wayside. (It can still be used on older devices running Lion and Earlier but again the missing services listed above make it almost a dead application. This is partly due to newer users not using Jabber or in the case of Mojave not being able to use Bonjour).

IF your friend need to keep to Jabber then a new App that does that would be the way to go.

9:01 pm Sunday; December 2, 2018