Mac OS Mojave: Unable to delete Facetime recents

Why yes, those instructions work. They do not address the issued of all of the recent entries that you just removed coming back.

Follow directions and the recent entries are cleared and with in seconds they come back.

The original poster explained this also.

You can keep pointing to the same set of instrutions but it isn't addressing the problem of the recently cleared entries repopulating.

I had difficulty finding it also but Mr. Google came to the rescue:

https://support.apple.com/guide/facetime/delete-the-call-history-in-facetime-on-mac-fctmdd83a81d/mac

Apple did not make it easy to find!

Having the exact same issue. Clear the recents (as per this link: Delete the call history in FaceTime on Mac - Apple Support), but they come right back. Also, ALL of my recents are showing "Unknown" even though the majority are from people who ARE in my contacts.

MacBook Pro (Retina 13-inch, Early 2015)

OS Mojave 10.14.3

I appreciate your prompt and kind response. I am in the middle of writing a novel and my head isn't working outside of my creative parameters. I've gotten to "Library" and cannot seem to achieve the next step, in the "Search" box, I type in "CallHistory" and get nothing.

Attached is what I'm looking at-

The instructions worked for me previously and the deleted calls did not reappear. I just tried it again on iMac, iPhone, and iPad. On neither device do I see the deleted calls reappear after several minutes, not just seconds. Perhaps the problem concerns specific machines (or models). My iMac is a Retina 5K, 27-inch, Mid 2015. Perhaps if anyone who experiences the same problem as the OP would give their specifics, we might be able to narrow the problem.

I have the same problem with MacBook Pro (15-inch, 2018), 10.14.3, I had the same problem with previous MacBook Pro. This, in addition to not being able to transmit photos via iMessage most of the time, Mojave is the problem. Help.

I have the same issue using 2018 Mac Mini. Per Apple Support they tell me this is a "known issue".......take that for what it's worth. They did not have a timeframe for a fix. I also have a 2017 MacBook pro, iPad and iPhone no issues with those devices, just the new Mac Mini. I spent about an hour with Apple support trying to clear different cache and doing other things they suggested but to no avail. The problem was escalated to a more senior support rep and he could not figure this out either, so he finally stated "this is a known issue, no timeframe for resolution" BTW running Mojave 10.14.3 (on both MacBook pro and Mac Mini) :(

I have the same experience, solved it by deleting the "CallHistory" files and restarting FaceTime. The problem is that the corrupt files get transferred to the iPhone via iCloud and cause disconnects from the VoLTE IMS server until the phone is restarted so you end up disconnecting from LTE to make voice calls.

Go to ~/Library and search for "CallHistory" and click "Library"

You will see the files...

~/Library⁩/Application Support⁩/CallHistoryDB⁩/CallHistory.storedata

~/Library⁩/Application Support⁩/CallHistoryDB⁩/CallHistory.storedata-shm

~/Library⁩/Application Support⁩/CallHistoryDB⁩/CallHistory.storedata-wal

⁨~Library⁩/Application Support/⁩CallHistoryDB

⁨~Library⁩/Application Support/⁩CallHistoryTransactions

~Library⁩/Application Support⁩/CallHistoryDB⁩/com.apple.callhistory.databaseInfo.plist

~⁨Library⁩/Containers⁩/com.apple.accessibility.heard⁩/Data⁩/⁨Library⁩/Accessibility⁩/⁨TTY⁩/TTYCallHistory.sqlite

~⁨Library⁩/Containers⁩/com.apple.accessibility.heard⁩/Data⁩/⁨Library⁩/Accessibility⁩/⁨TTY⁩/TTYCallHistory.sqlite-shm

~⁨Library⁩/Containers⁩/com.apple.accessibility.heard⁩/Data⁩/⁨Library⁩/Accessibility⁩/⁨TTY⁩/TTYCallHistory.sqlite-wal

Delete all the files and empty trash.

Restart FaceTime.

Here are some keywords for google so people can find this post:

AT&T iPhone VoLTE IMS disconnects

AT&T iPhone IMS connection is lost

AT&T iPhone connectivity problems

The ~ symbol means home folder.

Click "Macintosh HD" then "Users" then your home folder (login name)

Then from there click "Library" and the on the same window next to the magnifying glass that says search type "CallHistory"

Where it says search click "Library" and you will see 9 items.

Yes. As stated above, Apple does give details:

https://support.apple.com/guide/facetime/delete-the-call-history-in-facetime-on-mac-fctmdd83a81d/mac

Here is what you are missing

Thank you, sorry to have to be spoon fed on this... I'm getting nothing once I type in "CallHistory"; below-

Are you doing this on Macintosh HD or are you clicking your login name under favorites?

Make sure to click the Home icon under favorites on the sidebar and then go into Library