My watch has frozen with the Apple logo on the face
My watch is frozen with the Apple logo on the face. It does not respond to the forced shut down method. How can I restart it?
Apple Watch Series 2
User profile for user:
Joseph_S.
User level:
Community Specialist
Hi Elucg,
Thanks for reaching out in Apple Support Communities. I understand that your Apple Watch is stuck on the Apple logo and won't start up. I also see that it seems to be unresponsive to a forced restart. I can see why you'd reach out about this; I'm happy to help. First, please verify you're using the steps below to force restart your Apple Watch:
If so, and it remains unresponsive, I'd recommend reaching out to Apple for further assistance: Contact Apple Support
Best Regards.
Thanks for reaching out in Apple Support Communities. I understand that your Apple Watch is stuck on the Apple logo and won't start up. I also see that it seems to be unresponsive to a forced restart. I can see why you'd reach out about this; I'm happy to help. First, please verify you're using the steps below to force restart your Apple Watch:
How to restart your Apple WatchIf your Apple Watch is charging, take it off the charger first. When your watch is charging, you can't restart it.
Force restart your Apple Watch
Don’t force restart your Apple Watch if you're updating watchOS. After you see the Apple logo and progress wheel on your Apple Watch, leave your Apple Watch alone until the update finishes.
You should force restart your device as a last resort and only if it's not responding. To force restart your Apple Watch, press and hold both the side button and Digital Crown for at least 10 seconds, then release both buttons when you see the Apple logo.
If so, and it remains unresponsive, I'd recommend reaching out to Apple for further assistance: Contact Apple Support
Best Regards.