My Macbook air won't shut down in normal way and must force to push and hold power button after failed to update

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Level 1

8 points

My Macbook air won't shut down in normal way and must force to push and hold power button after failed to update

Please help, my Macbook air won't shut down in normal way and must force to push and hold power button to shut down after failed update. this is the deatil :

MacBook Air (13-inch, Mid 2013)
MacOS High Sierre
Version 10.13.6 (17G65)

I have a notification to update, I click the update button and then the system restart the machine but it happened that my macbook won't restart and keep in blank but I still can move the mouse. I waited for quite long time but still won't restart so I pushed the power button and holded it till the machine shut down.

After this I can not shut down my macbook in normal way like before ; apple logo in the top left => shut down

The system refused to restart or shut down so I have to push and hold power button everytime I want to shut down my macbook

MacBook Air (13-inch Mid 2013), macOS High Sierra (10.13.6)

Posted on Dec 2, 2018 7:14 AM

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Answer 1

u8mealive Author

Level 1

8 points

Dec 3, 2018 9:21 PM in response to Kappy

Hi Kappy, thank you very much for your suggestion but first I'd like to know more before proceeding to this steps since I am new to Mac ... Referring to your steps I believe that I should re-install my OS X so I want to know ;

1. Do I need DVD Rom and DVD of OS X? or is there any back up restore in my hard drive ?

2. I have office and photoshop installed, will I loose them when I reinstall my OS X?

3. Should I prepare the driver for each peripheral like graphic card, sound card, network card etc.

Thank you very much

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Answer 2

Kappy

Level 10

362,007 points

Dec 4, 2018 12:41 PM in response to u8mealive

No DVD is needed for computers that came with macOS pre-installed from the factory.
Your drive is erased so all of the files are deleted. Be sure to make a backup.
No other preparation is needed. You will have to reinstall peripheral drivers or restore them from a backup.

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Answer 3

u8mealive Author

Level 1

8 points

Dec 4, 2018 7:14 PM in response to Kappy

Hi Kappy, thank you very much, I will back up my files first then follow your steps ...

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Answer 4

Kappy

Level 10

362,007 points

Dec 2, 2018 10:33 AM in response to u8mealive

You are in a pickle, and I hope you have a backup. See the following:

Install El Capitan or Later from Scratch

If possible back up your files.

Restart the computer. At or before the the chime hold down the CommandandRkeys until the Apple logo appears. When the Utility Menu appears:
Select Disk Utility from the Utility Menu and click on the Continue button.
When Disk Utility loads select the volume (indented entry, usually Macintosh HD) from the Device list.
Click on the Erase icon in Disk Utility's main window. A panel will drop down.
Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
Click on the Apply button, then wait for the Done button to activate and click on it.
Quit Disk Utility and return to the Utility Menu.
Select Install OS X and click on the Continue button.

This will install the version of OS X you had installed.

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My Macbook air won't shut down in normal way and must force to push and hold power button after failed to update

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