Plz help

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Plz help

so I lost my S7 bought thsS8 plus, ten I couldn’t remember my iCloud password. I got that fixed new password but now none of my 160 something contacts Are not showing up when I got my iCloud working does anybody know how to get the contacts back as well as the pictures and everything else to the iCloud backed up every three weeks when I backed it up so pretty much everything that I had backed up and I Basically everything I had backed up on my old phone every three weeks and iCloud is no longer on my new phone does anybody know what I’m doing wrong or how to fix this please help thank you so much

iOS 12.1, Help please

Posted on Dec 2, 2018 12:22 PM

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Answer 1

rose_10

Community Specialist

Dec 4, 2018 6:53 AM in response to ARMYGrunt28

Hello ARMYGrunt28,

Thank you for reaching out in Apple Support Communities. I understand the information didn't sync to your new iPhone. I can help with this. Since you say you have an iCloud backup, you can try restoring the backup again. You will need to erase your iPhone first. Here are the step on how to do this.

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

Restore your device from an iCloud backup

Turn on your device. You should see a Hello screen. If you already set up your device, you need to erase all of its content before you can use these steps to restore from your backup.

Follow the onscreen setup steps until you reach the Apps & Data screen, then tap Restore from iCloud Backup.

Sign in to iCloud with your Apple ID.

Choose a backup. Look at the date and size of each and pick the most relevant. After you choose, the transfer starts. If a message says that a newer version of iOS is required, follow the onscreen steps to update (If you don't see onscreen steps to help you update, learn what to do).

When asked, sign in to your Apple ID account to restore your apps and purchases (If you've purchased iTunes or App Store content using multiple Apple IDs, you'll be asked to sign in to each). If you can’t remember your password, you can tap Skip this Step and sign in later.

Stay connected and wait for a progress bar to appear and complete. Depending on the size of the backup and the network speed, the progress bar might need a few minutes to an hour to complete. If you disconnect from Wi-Fi too soon, the progress will pause until you reconnect.

Now you can finish setup and enjoy your device. Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is. Try to connect often to Wi-Fi and power to let the process complete.

Get help with restoring from your iCloud backup.

Take care.

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Plz help

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