Accidental purchase

requesting contact information to help with a refund from accidental app purchase

Posted on Dec 3, 2018 1:16 PM

Reply
1 reply

Dec 3, 2018 1:19 PM in response to jordanfromwashougal

Get help with an item purchased from the App Store, iTunes Store, or iBooks Store - https://support.apple.com/HT204084


Report a Problem to request a refund - http://reportaproblem.apple.com - "Sign In for help with iTunes purchases made in the last 90 days"


If a reporting a problem request is unsuccessful you can also try:


Other ways to contact iTunes Support:

https://www.apple.com/emea/support/itunes/contact.html

https://support.apple.com/country-selector/itunes


Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: http://www.apple.com/legal/internet-services/itunes/). Apple may refund on a case by case basis, but realize they can also say no.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Accidental purchase

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.