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frozen phone

I have an Iphone 6 plus. It keeps freezing up on me.

It all started when I updated to the most recent version.

Obtained a new replacement phone, and it does the same thing.

Posted on Dec 3, 2018 2:44 PM

Top-ranking reply

ChrisJ4203

Level 10

230,666 points

Posted on Dec 3, 2018 2:48 PM

See this for dealing with a device that is frozen, If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

If you continue to have this issue, it would lead me to believe there is a problem with your backup, since it continued on a new device. You may be better off restoring your phone to factory and setting it up as new, not from a backup. Restore your iPhone, iPad, or iPod to factory settings - Apple Support

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frozen phone

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