2 Replies Latest reply: Feb 23, 2007 10:29 AM by den.thed
alexandre van de sande Level 1 (10 points)
I need to have an official Apple response before buying a product (the extended applecare) but I can only find user forums. Living abroad (brazil) I do not have access to an Applestore (only official resellers that cannot help answer me) and I am not sure how to call toll free numbers.

I need an official answer on issues like:

-The apple care sold in my local store, in the website and in third party resellers have a big price difference. How can I know if they will cover my product or my country (on the apple site the legal documents for north-america are different from those in latin america)

-until when can I buy an extended protection? If I order now bt only receive after the 1 year expiration date, will my plan be valid?

-how do I contact an official apple help desk (by email for example)

imac 17 intel, Mac OS X (10.4.8), Bought in france, used in brazil.