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How to contact Apple online support about buying Applecare

I need to have an official Apple response before buying a product (the extended applecare) but I can only find user forums. Living abroad (brazil) I do not have access to an Applestore (only official resellers that cannot help answer me) and I am not sure how to call toll free numbers.

I need an official answer on issues like:

-The apple care sold in my local store, in the website and in third party resellers have a big price difference. How can I know if they will cover my product or my country (on the apple site the legal documents for north-america are different from those in latin america)

-until when can I buy an extended protection? If I order now bt only receive after the 1 year expiration date, will my plan be valid?

-how do I contact an official apple help desk (by email for example)

imac 17 intel, Mac OS X (10.4.8), Bought in france, used in brazil.

Posted on Feb 23, 2007 9:53 AM

Reply
2 replies

Feb 23, 2007 10:15 AM in response to alexandre van de sande

Funny things you get when you find out that the toll free number in brazil might actually work!

As of my answers:

-Applecare warranty is worldwide, but it must be bought and registered in the same country that you live in. So, no, by living in Brazil I am forced to buy the extra-expensive warranty (over $250).

-You have to buy it before the first annyversary of buying the machine. You can register it later,but you have to buy it before...

well, let's see what can be done

Feb 23, 2007 10:29 AM in response to alexandre van de sande

alexandre

Here is the Apple Support Contact link:
http://www.apple.com/support/contact/

From this page you can Purchase AppleCare:
http://www.apple.com/support/products/

Find a list of worldwide support contact info:
http://www.apple.com/support/contact/phone_contacts.html

Hope this helps you with the support you need!

Dennis

17" iMac Intel Core Duo 1.5GB Ram Mac OS X (10.4.8) Maxtor 300GB FireWire 2G Nano

How to contact Apple online support about buying Applecare

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