Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airport Express and Windows Vista

I cannot get the Airport Express software to recognize the Airport Express in Windows Vista. I installed the software and the setup assistant doesn't even show up. Any recommendations?

PC, Other OS

Posted on Feb 25, 2007 5:58 PM

Reply
13 replies

Mar 1, 2007 3:27 AM in response to Wimble

Yes I have exactly the same problem - airport setup assistant doesn't run or even show up in Windows vista. I installed the airport on my parents' xp machine and it was fine.

The airport expres is recognised by my Vista PC 'outside' my existing wireless network - i.e. the airport and my PC can communicate as long as I'm not connected to my wireless internet connection. So i can stream iTunes to speakers as long as I don't want to surf the net or print anything...

Come on Apple guys, tell us what to do - is there a patch we can download, or a vista-compatible setup assistant available to download, or can you give us instructions on how to get the airport express onto an existing wireless network?

Mar 1, 2007 5:24 AM in response to DHughes2

Since the Airport Utility is not Vista compatible (security reasons most likely), you need to set the compatibility mode to Windows XP. You do this by right mouse clicking on the airport utility .exe. Once you've done that, check the "Run as Administrator" option.

Now try running the utility. Make sure you are connected to the Airport Express via the wireless manager.

Mar 1, 2007 4:29 PM in response to David Pope3

thanks tried that but still didn't work - setup assistant just will not appear running on Vista. (Note I don't have airport utility, I have the older separate airport admin / setup programs which came with airport express - and you cant download the newew airport utility yet) - aaagh. seems I just have to wait for apple to make vista compatible airport utility or setup assistant available...?

Jun 2, 2007 3:39 AM in response to DHughes2

I also found the Airport Admin Utility 4.2 software shipping with the airport express does not list any base stations in its scans on Windows Vista (it works fine on XP). On Vista, if you know exactly what the IP address is of a base station you can select 'Choose Other' from the menu, type in the address and manually connect that way.

The 5.1 Airport utility software does work on Vista and discovers Airport express basestations, but the install for this will only upgrade an existing 5.0 installation.

The enlightened person might consider manually extracting the contents of the 5.1 update .msi file (for example by doing a websearch for "MSI unpacker utility") to obtain APUtil.exe and the associated APUtilityHelp.Resources folder which work fine under Vista to configure your airport express. Not that I would ever suggest doing such a thing.

Jun 24, 2007 10:06 PM in response to DHughes2

I am in exactly the same position. I am running Windows Vista Ultimate and all that is installed from the CD version 4.2 provided with the Airport Express with Airtunes hardware are the following: Airport Admin Utility, 3 PDF Guides and the Uninstall program. The Airport Setup Assistant does not install at all on my computer.

Is anyone aware of a solution to this problem?

Jul 4, 2007 4:09 AM in response to DHughes2

Ah Ha!

I have been waiting patiently for the last few weeks for posts to come up on this subject.

I have had the same problems. My new samsung sets up a wireless contection with the aiport wonderfully but as airport admin assistant does not install with the 4.2 version I cannot configure hence set a password or any security. It cannot be done through utility as it does not recognise the airport as being there.

A long sequence of phone calls with a lady from apple confirmed they are aware of the problem. Apparently the 5.1 version does install in vista (although its existance maybe a myth).

The funny thing is that you cannot tell what version is in the box. The staff in the apple stores do not know either. So I have ended up buying three airports opening the packaging, finding the wrong software and then getting a refund. Just like charlie lookig for the golden ticket.

They are of course selling loads of these to PC users and most of these will now be using vista if they have new PC's. So lots should be being returned. A serious problem for their cross platform marketing plan.

Apple! a sticker saying not compatible with vista would have saved me alot of hassel.

MK

Airport Express and Windows Vista

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.