Verizon USB 720 Modem Conflict

Installed the new Verizon USB 720 modem. This works with the VZ Access Manager software that comes with the modem. Everything worked great until I installed the WWAN Support Update 1.0 provided by Apple. This caused a major conflict and now the VZ Access Manager does not work. The USB 720 modem is no longer recognized by Access Manager. Uninstall/reinstall of the Verizon software does not fix the problem. Verizon customer service seems to think that the Apple upgrade installed a driver than is causing a system conflict (?) If I reconfigure my network settings manually I can use the modem, but this is crap. Any suggestions as to how I can get VZAccess Manager to work the way it should and resolve this conflict?

macbook pro Mac OS X (10.4.6)

macbook pro Mac OS X (10.4.6)

Posted on Feb 28, 2007 7:49 AM

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Mar 11, 2007 12:00 PM in response to svo64

I have the same problem. I purchased a Verizon U720 and dutifully ran the WWAN Support update 1.0 prior to using the U720. VZAccess manager would not recognize the card and attempting to use the "Internet Connect" application created a authorization failure (ergo wrong password).

I spoke with Verizon on two different occassions but we had no success.

I checked the software author's (SmithMicro) page and I had no luck.

My solution was this. I installed VZAccess Manager on my home built PC. I plugged my U720 into the PC and I was able to log on to Verizon's EVDO network.

Then, I went back to my Mac, uninstalled VZAccess Manager and made sure the following settings were in my "Internet Connect" application.

Number: #777
Name: Phone number for the card as displayed on my purchase receipt (note: the number that autopopulated was the wrong number)
password: vzw

When I clicked the "connect" button, I was connected cleanly and I now can use my EVDO card to access the internet on my MacBook Pro.

I know this doesn't solve the problem of how to get VZAccess Manager working but at least I have internet access.

I hope that this helps someone else out.

-James

Mac Book Pro Core 2 Duo Mac OS X (10.4.8)

G5 1.8 Mac OS X (10.3)
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Verizon USB 720 Modem Conflict

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