Cannot remove older version/won't install

Try this and see if this might work for you. Also if you are using this itunes through a School or Corp/company connection that could be causing the error involving Network Connection.

1. open Local Disk C: in My Computer or whichever disk programs are installed on.
2. Open the Program Files folder.
3. Right-click the iTunes folder and select Delete and choose Yes when asked to confirm the deletion.
4. Right click the iPod folder and select Delete and choose Yes when asked to confirm the deletion.
5. Right-click the QuickTime folder and select Delete and choose Yes when asked to confirm the deletion.
6. Delete the QuickTime and QuicktimeVR files located in the C:\Windows\system32\ folder.
7. Right-click on the Recycle Bin and on the shortcut menu, click Empty Recycle Bin.
8. Restart your computer.
9. Go into Add/remove programs and run a repair on itunes, this will rebuild the folders that you just deleted from the program files.

If this does not work for you please post any errors that you receive

If Jose's steps won't help you remove the old version of itunes. If you also tried to manually remove through Add/remove then you will have to use the MSI cleanup utility.

Still follow the steps of what folders to delete then install and run this.
http://support.microsoft.com/kb/290301/

Make sure that in Task Manager under the Processes Tab that you stop the ipodsevices before you continue.

Ok I'll give you my cleanup instructions for itunes. You need to follow these steps exactly and carefully. If you have any questions about anything then please post before doing it.

1. Uninstall itunes and ipod software. If you can't uninstall use the MSI clean utility.
2. Reboot your PC
3. Re-download the itunes installer and QT and save this installer to your desktop
4. Go to C:\WINDOWS\Downloaded Installations. You should see folders like {06EB3288-C5F4-4C73-8EEE-AC798668FF66}

5. Look in each of these folders for itunes.msi and delete the folder. Be careful to only delete the folders containing itunes.msi
6. Clean out your temp folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
a. C:\windows\temp (if one exists)
b. C:\Documents and Settings\{username}\Local Settings\Temp
Sometimes installers will pick up old files or won’t delete their temporary files.

Leave the files if you have doubt about deleting the files.

7. (OPTIONAL) Go to http://www.download.com/3000-2094-881470.html and download the regcleaner. Unpack it and run it. This is a nice utility that will delete broken registry entries and create a file with them. This way if it deletes anything needed you can add it back. Note I never had to do this with using it for many years. Also it doesn't list XP but you'll be fine. I run XP on both.
8. Reboot your PC.
9. Now try to go and install everything again. I'd do QT first then follow with itunes. Remember to disable virus/firewall/privacy/web accelerators before launching the install.

If you launch the MSI Cleanup utility it will list applications in the window. Select the one you want to remove and click ok. This will remove the msi information from your pc. You still need to do the delete steps in the Program Files folder for ipod, itunes and quicktime cause the cleanup utility won't do this.

Again if you have any questions just post back.

I tried your solutions, and still get the same "Older version...." message.

I used the Windows uninstall process to get rid of Apple Updater, Quick Time, and iTunes.

Ran the MSI clean utility. Checked the Windows/Downloaded Installations folder, Temp folders, used RegSweep, disabled the firewall, spy sweeper, adware, virus scan.

Still no luck.

Any suggestions?


Dell Inspiron 5100 laptop Windows XP