iTunes won't install or uninstall. :(

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iTunes won't install or uninstall. :(

Howdy one and all,
I've scoured your forums for an answer but I'm not really getting anywhere. :/

I wanted to install iTunes 7 to help fix my ipod (which subsequently fixed itself) but this message comes up each time.

So I removed Quicktime from the programmes folder, then iTunes refused to work. I also removed the iTunes folder.

Then i tried to install Quicktime by itself, and that won't install either.

I keep going into control panel and there are 2 ipods and 2 itunes, and none of them will uninstall for me, they just blink and then stay there.
I've checked my task manager, and there is no ipod services running.

Does anyone have a notion as to what is going on?
Any help at all would be greatly appreciated!!

Dell Windows XP I also have a macbook!

Dell Windows XP I also have a macbook!

Dell Windows XP I also have a macbook!

Posted on Mar 8, 2007 8:27 AM

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Answer 1

CoJeff

Level 4

2,969 points

Mar 8, 2007 8:44 AM in response to NoodleQueen

It sounds like you will need the MSI cleanup utility.

http://support.microsoft.com/kb/290301/

Install it. When you run it, itunes and quicktime should be listed. Select them and hit the button to remove them. Then make sure the itunes and quicktime folders are deleted from program files folder. It might be wise to also clean out your temp folders of the temp files.

Then install quicktime first then itunes only. You can get a special itunes install that doesn't contain QT. When doing the installs make sure you turn off (not disable) the firewalls, viruscheckers and other such software. You can leave the XP firewall alone. Also reboot the pc between each install.

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Answer 2

NoodleQueen Author

Level 1

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Mar 8, 2007 8:52 AM in response to NoodleQueen

oh dear!

I downloaded the cleanup utility, and when i went to install it this angry message appeared!

Dell Windows XP I also have a macbook!

baffled

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Answer 3

CoJeff

Level 4

2,969 points

Mar 8, 2007 9:15 AM in response to NoodleQueen

Very strange.

Ok you might want to clean out your temp folder before running the install. Then reboot and try to clean the rest in there.

Here is a more detail instruction for cleaning the temp:

Clean out your temp folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
a. C:\windows\temp (if one exists)
b. C:\Documents and Settings\{username}\Local Settings\Temp
Sometimes installers will pick up old files or won’t delete their temporary files.

Make sure you have the latest MSI engine.
http://support.microsoft.com/kb/893803

Even though you shouldn't have to the VB script installer is here.
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=C717D943 -7E4B-4622-86EB-95A22B832CAA

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Answer 4

NoodleQueen Author

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Mar 8, 2007 9:49 AM in response to CoJeff

Success!! I think it was the last link you gave me there that got the MSI cleanup utility working for me. I got rid of the apple updates, itunes, quicktime, and ipod stuff.

Now do you think I should install Quciktime by itself now?

You are so helpful!

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Answer 5

NoodleQueen Author

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Mar 8, 2007 10:06 AM in response to NoodleQueen

That worked fabulously!

Thank you so much for your help, I had absolutley no idea what was going on. Thank you!!

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