1 2 3 Previous Next 39 Replies Latest reply: Mar 27, 2007 10:53 PM by October18 Go to original post
  • 30. Re: Itunes Store Problem
    flattire Level 1 Level 1 (5 points)
    Dood dont update. Thats how all our problem started. I tried to also reinstall the previous version of itunes that I got with my IPOD and it says it wont open because the dang library was saved with a newer version.. dabNABIT!
  • 31. Re: Itunes Store Problem
    dkwhite Level 1 Level 1 (50 points)
    the date and time are not set
    correctly on this computer. Secure connections to the
    iTunes store may fail.


    You know, the time changed on March 11th, if you have your system set up to manually update the time change or don't have the auto-updater running, then you need to change the time on your system.
  • 32. Re: Itunes Store Problem
    dkwhite Level 1 Level 1 (50 points)
    I'm curious to know how many of you are running 2 and 3 firewalls and don't even know it. Windows XP has a firewall installed, then a lot of anti-virus software comes with firewalls, and then there are 3rd party firewalls.

    You need to disable or remove all of your software firewalls (BTW Software firewalls aren't NEARLY as effective as a good old fashioned router/firewall combo.)

    Oh, and then there's the fact that a lot of cable and dsl modems today come with routers/firewalls as well.

    All you need is ONE firewall and you should know how to use it reasonably well.
  • 33. Re: Itunes Store Problem
    dkwhite Level 1 Level 1 (50 points)
    Had the same problem of all of sudden couldn't get
    into Itunes Store, today. I read some of the
    comments associated with your report and tried the
    following solution: I went into my Norton Internet
    Security, Personal Firewall and changed the setting
    from "automatic" to "Open to All".

    I went into the iTunes application and had no problem
    accessing the iTunes store.

    I just got a notice that an iTunes 7.1.1 is
    available, I wonder if it addresses this problem?


    It's probably not an issue with iTunes, during the update they may have simply changed one of the ports they use in iTunes to communicate with the store, and everyone's firewalls are blocking the port.
  • 34. Re: Itunes Store Problem
    CMBela Level 1 Level 1 (0 points)
    Had the same problem of all of sudden couldn't get
    into Itunes Store, today. I read some of the
    comments associated with your report and tried the
    following solution: I went into my Norton Internet
    Security, Personal Firewall and changed the

    setting
    from "automatic" to "Open to All".

    I went into the iTunes application and had no

    problem
    accessing the iTunes store.

    I just got a notice that an iTunes 7.1.1 is
    available, I wonder if it addresses this problem?


    It's probably not an issue with iTunes, during the
    update they may have simply changed one of the ports
    they use in iTunes to communicate with the store, and
    everyone's firewalls are blocking the port.


    Just installed 7.1.1 Still cannot connect to iTunes store. I agree that our firewalls are probably blocking the port, but don't think we should disable them just to access the iTunes store. Shouldn't there be something in the program updates that automatically enables access to the store, so we don't have to mess with our firewalls?

    Gateway Notebook   Other OS   Windows Vista Home Premium
  • 35. Re: Itunes Store Problem
    varjak paw Level 10 Level 10 (169,765 points)
    Shouldn't there be something in the program updates that automatically enables access to the store, so we don't have to mess with our firewalls?

    That's pretty much impossible. Most firewall/privacy filter vendors, to make their products more difficult to hack, hide their processes so that software can't detect it and open the necessary ports. That unfortunately leaves it up to the user to determine what needs to be set up in the firewall and make the appropriate changes.

    I agree that our firewalls are probably blocking the port, but don't think we should disable them just to access the iTunes store.

    You don't have to disable them, though that's a quick test to determine if the firewall is the culprit in the problem. You do, though, have to set the firewall to allow iTunes (or any other Internet-based application) to get through the firewall.
  • 36. Re: Itunes Store Problem
    Mommas Tunes Level 1 Level 1 (0 points)
    I just had the chance to download 7.1.1 and still no luck with the 6 songs that are still waiting to be downloaded...I'm at a loss of what to do....any other suggestions??
  • 37. Re: Itunes Store Problem
    hereyee Level 1 Level 1 (0 points)
    Just an update to my previous posts to let readers know that version 7.1.1 corrected the problem.
  • 38. Re: Itunes Store Problem
    skitowngirl Level 1 Level 1 (0 points)
    I have a new dell with Windows Vista...

    I cannot access the Itunes store thru my USER, however the diagnostics say that my connection to Itunes Store was SUCCESSFUL.

    I CAN access thru a guest account.

    I have Norton and Spy Sweeper...anyone understand why my guest version of Itunes would work and not my own USER account?
  • 39. Re: Itunes Store Problem
    October18 Level 1 Level 1 (0 points)
    I have had the same problem for weeks and have gone back and forth with Apple... today I logged on my computer in my guest account, and opened iTunes from there for the first time... since I had never done that before, it had to install, and walla!!! I was in the store... I then decided to take a chance and log on again as administrator, went to iTunes, clicked the store, and bingo!!! Who knows why, but it worked, try that and see if it helps.
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