QuickTime 7.1.5 Gets ? in Q; can not play

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QuickTime 7.1.5 Gets ? in Q; can not play

Hi,
I down loaded QT 7.1.5 upgrade. Now all I get is a Q with a ? in it and can not play video or audio.

Any body know how to correct this? and what happened? bug in upgrade?

I deleted orginal, downloaded new copy several times, still no video/audio.

Thanks.

G5 dual 2.0, Mac OS X (10.4.6)

Posted on Mar 9, 2007 10:08 PM

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Answer 1

Mar 10, 2007 3:54 AM in response to jollyjim

I've been having exactly the same problem in the last 2-3 weeks. Then, when there was a security update, the ? phenomena disappeared only to reappear today, after the latest update to version 7.1.5

This problem appears only in Safari and not in Firefox, for example.
I'd also be very thankful to anybody who can help solve this problem permanently.

Thank you, Rachel.

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Answer 2

Mar 10, 2007 8:49 AM in response to photorachel

I've been having exactly the same problem in the last
2-3 weeks. Then, when there was a security update,
the ? phenomena disappeared only to reappear today,
after the latest update to version 7.1.5

This problem appears only in Safari and not in
Firefox, for example.
I'd also be very thankful to anybody who can help
solve this problem permanently.

Thank you, Rachel.

Ditto that!!!!
This is the same issue I posted a question for Dec. 18/06 and have not had it resolved yet (which was before the Quicktime 7.1.5 upgrade, I believe, and yet continues).
I'd like to know if it's Safari, Rosetta or Quicktime issue.
Please help.
Thanks
Nancy

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Answer 3

Mar 10, 2007 9:58 AM in response to nlcrysler

Nancy,
Since my Firefox browser works perfectly with QT (I've just tried it to be sure and it's indeed perfect), it can only be the Safari which causes the problem, don't you think so? It's just a logical conclusion.

In any case, I wonder if any Apple experts see these forum discussions, so that they can help us solving the issue.

Let's hope so.
Rachel.

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Answer 4

Mar 11, 2007 3:52 PM in response to photorachel

Nancy,
Since my Firefox browser works perfectly with QT
(I've just tried it to be sure and it's indeed
perfect), it can only be the Safari which causes the
problem, don't you think so? It's just a logical
conclusion.

In any case, I wonder if any Apple experts see these
forum discussions, so that they can help us solving
the issue.

Let's hope so.
Rachel.

Absolutely, Rachel. I agree totally. I much prefer Safari at this point but if I have to change over to using Firefox I guess I will.

I hope the Apple experts get this issue resolved sooner rather than later, if they care at all!

Here's to a "quick" and "time"ly fix to this problem!
Nancy

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Answer 5

Mar 12, 2007 6:00 AM in response to jollyjim

I went back to QT 7.1.3 and it's solved all my problems.
Try this thread :

How to uninstall QT 7.1.5 and install previous version

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Answer 6

jollyjim Author

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Mar 12, 2007 11:59 AM in response to photorachel

FoxFire is 50/50 with me. Sometimes yes/sometimes no.
With either Safari or FoxFire, video ads, news items it's just a hit or miss deal; mostly miss.

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Answer 7

Mar 12, 2007 12:32 PM in response to jollyjim

Please post a URL to a page that gives the error.
My guess is Flash Media.

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Answer 8

jollyjim Author

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Mar 13, 2007 10:16 AM in response to QuickTimeKirk

Here's several sites:
(1) http://www.digitaljuice.com/default.asp Top page; orange banner = Q ?

(2) http://www.digitaljuice.com/products/products.asp?pid=216&tab=t3#tabs Click to Listen to Demo = Q ? also when clicking on any item in list it should show another list and then click on music track to listen = nothing

(3) http://www.cnn.com/ Big black square with Q ? on right side.

(4) http://news.com.com/ Big white square with Q ? on right side (advertisement) also on top banner

(5) http://nytimes.com/ Big white square with Q ? at bottom left of page

(6) http://www.latimes.com/ Three areas with Q 7 left top, right center & center bottom

(7) also some e-mails with video gets the big Q 7

Thanks for any help; I too think it might be the Flash software, but then again, the problem did start with QuickTime patch; because before everything was working correctly.

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Answer 9

Mar 13, 2007 11:04 AM in response to jollyjim

Most, or all of those examples are actually Flash movies. Go into the QuickTime area of System Preferences, and in the Advanced tab look at the Mime settings. Under Miscellaneous is Flash media, that should not be checked, unless you're an extreme optimist! QuickTime can only really handle Flash 5 or earlier movies, and Flash is currently on v9.

The other Enable Flash box you saw is specifically to do with Flash tracks that are inside QuickTime movies already. You're given the option to turn that off because of potential, though unlikely no doubt, security issues.

You may need to log out and back in again for the changes to take effect.

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Answer 10

jollyjim Author

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Mar 13, 2007 11:24 PM in response to Colin Holgate

Hi,
I unchecked the flash and the one above it; rebooted couple of times. Now #'s 1, 2 & 5 do not work, while # 3 & 4 works, and # 6 left top & right center work, but bottom center is just a big blue Q.

Thanks for the help so far.

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Answer 11

Geexer

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Mar 14, 2007 9:55 AM in response to jollyjim

I tried to access a Flash movie (OS 10.4.8, QuickTime 7.1.3, Flash 9). This is the movie;
http://www.youtube.com/watch?v=o-KWYYIY4jQ

Safari (v2.0.4) displayed a QT symbol with a question mark.
Firefox 2.0.0.2 displayed the movie without any problems.
The Flash option was enabled in QuickTime Preferences.

Following error messages from several sites, I upgraded to QuickTime 7.1.5 and Flash 9,0,28,0. There was no change; Firefox worked, Safari didn't.

After unchecking the 'Enable Flash' checkbox as recommended by Colin (thanks for that tip), Safari displayed Flash movies correctly. Firefox works as before.

All the web sites mentioned by JollyJim display correctly.

Ian

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Answer 12

Mar 14, 2007 5:08 PM in response to Geexer

I'm getting this problem in 6.5.2 as well, unchecking Flash did nothing. I also have not yet installed the new security update, so that's not the issue.

The only thing I can think of is that the other day I downgraded back to 6.5.2 from Quicktime 7, and it was working fine before that, maybe something got tweaked?

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Answer 13

Mar 14, 2007 6:53 PM in response to jollyjim

In another thread someone who was having these problems solved them by opening GarageBand and quitting it, and after that web pages worked ok. It doesn't make sense, but it's worth a try.

A previous QuickTime issue was solved the same way, so it's not as strange a suggestion as it may seem.

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Answer 14

str8tth

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Mar 15, 2007 11:42 AM in response to Colin Holgate

Thinking that the Flash Player could somehow be at fault, I installed the latest (ver.9,0,28 or something like that) and then downloaded the Debug Flash Player 9, ran that, and I turned Flash off in the QT prefs as suggested and rebooted for safe messure. I was hoping for a miraculous cure, but it didn't happen. The "Question Q" is still alive!

Power PC G4 Mac OS X (10.4.9)

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Answer 15

Mar 15, 2007 12:40 PM in response to str8tth

str8tth... You said you ran the deburg Flash Player 9. If the debugger is like the one I have, it's the stand alone player. The stand alone players have nothing to do with viewing flash on the internet,

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