Help: What is Tracking Servo Failure?

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Level 1

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Help: What is Tracking Servo Failure?

When burning Dvds with DVD studio Pro I get the following hardware error message.

The drive reported an error:

HARDWARE ERROR
TRACKING SERVO FAILURE (0x09, 0x02)

I am wondering if it could just be a bad batch of DVDs (Datawrite red 16 speed), though I have used this make successfully previously. Or could it be something more serious? After all it says hardware failure...
Strangely enough, the recorder burns Cds using Itunes fine.
Has anybody come across this before?

I'd appreciate your insight...

MacBook Pro, Mac OS X (10.4.6), MBP 10 months, 15'', 2.16Ghz, MATSHITA DVD-R , 1GB Ram

Posted on Mar 11, 2007 12:11 PM

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Answer 1

Mar 11, 2007 1:48 PM in response to GirlfromMars

Is this only in DVDSP or other applications as well? Also, have you tried other branded media?

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Answer 2

GirlfromMars Author

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Mar 11, 2007 4:23 PM in response to infinite vortex

I must admit I haven't tried any other applications. However, I do rely on DVD studio pro for work. Furthermore the error states its hardware rather than software related.

I will try another dvd brand and see if that solves problem.
Thanks for your post.

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Answer 3

iVmichael

Level 6

13,740 points

Mar 11, 2007 5:11 PM in response to GirlfromMars

I'd suspect the drive, if other media does the same thing call Apple.

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Answer 4

Mar 11, 2007 6:16 PM in response to iVmichael

I suspect so too although there's no harm in making sure. Also, it's useful for when one does have to call AppleCare as they're going to ask these question too. Having more information when you call is always a good thing and does save a lot of time and effort.

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Answer 5

GirlfromMars Author

Level 1

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Mar 12, 2007 9:19 AM in response to infinite vortex

Hello again, it appears the problem was DVD-media related. I bought a different make (Philips DVD-R) and the project burned fine. Moreover, I tested a Datawrite DVD in another Macbook Pro, burning files with Finder. The burn process failed, stating the recorder lost connection to drive. So Datawrite DVDs are a no no.
It looks like the Hardware Error message in DVDSP might refer not to the drive itself but maybe the media used in this case. Makes sense now.

Thank you both for your comments.

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