Yes, this is a major problem for me... I can't use
my MacBook for more than 10 minutes at a time without
extreme pain to my hands which rest on the edge.
I've taken it into the Apple store and they say it's
normal and within spec... I have to follow up with
Customer Service -- they all claim to have never
heard of this issue.
Rail
Hi
I thought i'd chip in.
I've had my MB now for 2 weeks and after the first few days i'd cut my palm and wrist on the sharp edges. NOT when typing for all of you who keep telling me how to type correctly, but when i'm browsing tinters using my trackpad and click pad.
I rang Apple support and they asked me to take it to the Apple store. I did. The manager said my MB was standard spec and there was no point in either a) replacing it b) repairing it.
So i rang Apple again and they informed me they had passed the info onto the 'engineering dept'.
I have spoke to Apple 4 times now and every time they have said thay have never heard of this problem before and I am the first to have rang about this annoying issue. Basicaly my last chat ended with a rather unhelpfull 'there's nothing we can do'. Nice!
PLEASE everyone, ring up and make your complaint. These things aint cheap and everyone's talking about nail files and buying a padded cover for the edge. What?! This is bad design on Apples part. We shouldn't have to adapt our own Macs so we can use them for more than 10 mins at a time.
Get on the phone!!!
If Apple tell you you are the first person to call then tell them that's a lie.
Stay strong people!!