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Itunes desktop icon will not open

My Itunes desktop icon will not open. I have Windows XP Home Edition. It was working just fine and then one day it just quit. I double click on the icon and nothing happens. I've already uninstalled/reinstalled and it didn't work.

Windows XP

Posted on Mar 18, 2007 3:08 PM

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8 replies

Mar 18, 2007 4:32 PM in response to chra

If this just happened out of the blue, my guess would be you picked up a certain piece of malware that causes iTunes to behave exactly as you described. It's annoying, but of course, fixable. I would go download a free program by the name of AVG Free Antispyware. It has been historically accurate in picking the Qoologic Malware and removing it. This is the one that does this to iTunes. I would run that and then re-try. Let me know of your progress.
Rachyl

Oh, and I would also consult this article if that does not solve your problem:
http://docs.info.apple.com/article.html?artnum=302856
Hang on to it in case you run into future issues. It's quite handy.

Mar 18, 2007 4:32 PM in response to chra

No answers but to share that here's another user getting the exact same problem, iTunes upgrade to 7.1 just will not open, by clicking or double-clicking or right-clicking the desktop shortcut or by going to the Programs menu, I get the hourglass for two seconds also then nothing. No error message either.

Something is NOT right with this upgrade - wish I had the old one back!!!

Mar 18, 2007 7:26 PM in response to Rachyl

Well, I downloaded the AVG Free Antispyware and did a full system scan. No Qoologic, just a bunch of tracking cookies and some adware. Deleted everything and rebooted. Double-clicked on the Itunes icon and still nothing.

But Impromptu0's comments made me think that if I downloaded an older verion of Itunes, then maybe it would work again. So I did a search and found http://www.oldapps.com/itunes.htm. I uninstalled Itunes, downloaded an older version, and it works now!

Windows XP

Windows XP

Itunes desktop icon will not open

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