8 Replies Latest reply: Mar 18, 2007 7:47 PM by Rachyl
chra Level 1 Level 1 (0 points)
My Itunes desktop icon will not open. I have Windows XP Home Edition. It was working just fine and then one day it just quit. I double click on the icon and nothing happens. I've already uninstalled/reinstalled and it didn't work.

  Windows XP  
  • 1. Re: Itunes desktop icon will not open
    Teasing Level 1 Level 1 (0 points)
    try right clicking the icon and the click open or you could if your computer account is password is protected

    click "run as"

    reply if it worked....
  • 2. Re: Itunes desktop icon will not open
    chra Level 1 Level 1 (0 points)
    Nope, this didn't work either.

      Windows XP  
  • 3. Re: Itunes desktop icon will not open
    Rachyl Level 4 Level 4 (2,135 points)
    Are you getting any error messages when you try to launch it? Or do you get an hourglass that flashes away and then nothing happens?
  • 4. Re: Itunes desktop icon will not open
    chra Level 1 Level 1 (0 points)
    No error messages at all. I get an hourglass for about two seconds and it disappears and nothing happens.

      Windows XP  

      Windows XP  
  • 5. Re: Itunes desktop icon will not open
    Rachyl Level 4 Level 4 (2,135 points)
    If this just happened out of the blue, my guess would be you picked up a certain piece of malware that causes iTunes to behave exactly as you described. It's annoying, but of course, fixable. I would go download a free program by the name of AVG Free Antispyware. It has been historically accurate in picking the Qoologic Malware and removing it. This is the one that does this to iTunes. I would run that and then re-try. Let me know of your progress.
    Rachyl

    Oh, and I would also consult this article if that does not solve your problem:
    http://docs.info.apple.com/article.html?artnum=302856
    Hang on to it in case you run into future issues. It's quite handy.
  • 6. Re: Itunes desktop icon will not open
    Impromptu0 Level 1 Level 1 (0 points)
    No answers but to share that here's another user getting the exact same problem, iTunes upgrade to 7.1 just will not open, by clicking or double-clicking or right-clicking the desktop shortcut or by going to the Programs menu, I get the hourglass for two seconds also then nothing. No error message either.

    Something is NOT right with this upgrade - wish I had the old one back!!!
  • 7. Re: Itunes desktop icon will not open
    chra Level 1 Level 1 (0 points)
    Well, I downloaded the AVG Free Antispyware and did a full system scan. No Qoologic, just a bunch of tracking cookies and some adware. Deleted everything and rebooted. Double-clicked on the Itunes icon and still nothing.

    But Impromptu0's comments made me think that if I downloaded an older verion of Itunes, then maybe it would work again. So I did a search and found http://www.oldapps.com/itunes.htm. I uninstalled Itunes, downloaded an older version, and it works now!

      Windows XP  

      Windows XP  
  • 8. Re: Itunes desktop icon will not open
    Rachyl Level 4 Level 4 (2,135 points)
    Well, good! That's good enough, right? Also, filehippo.com has old versions of iTunes if you ever run into such a problem again.
    Good Luck and happy podding!
    Rachyl