Photoshop and Illustrator CS2 destroyed by 10.4.9

Question

Level 1

95 points

Photoshop and Illustrator CS2 destroyed by 10.4.9

Ok, I've read people's problems. My specific problem (after updating from 10.4.8 to 10.4.9) deals directly with Photoshop and Illustrator CS2. They crash when trying to load the fonts. Various fonts initiate the crash. I flushed the permissions, uninstalled and reinstalled Photoshop, and the problem remains. All I can think to do thats left is an archive and install. Please tell me there is an easier way!!! I just bought this MacBook Pro 10 days ago. Thanks a lot Apple. I would have thought you have tested more vigorously than this.

MacBookPro, Mac OS X (10.4.9), 2.33 GHz Intel Core 2 Duo 2 GB SDRAM Adobe CS2

Posted on Mar 19, 2007 7:48 PM

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Answer 1

Ferd II

Level 10

104,871 points

Mar 19, 2007 8:40 PM in response to Brad Haynes

Brad,

Since 10.4.9 made changes to font handling, I noticed that there were a lot of duplicates in Font Book that were not there before the update.

Might be worth your while to check Font Book and resolve duplicates.

;~)

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Answer 2

Brad Haynes Author

Level 1

95 points

Mar 20, 2007 5:18 AM in response to Ferd II

Hmm, that's strange. I use Suitcase and it shows you all duplicates. It was showing that there are duplicates of most of my fonts located in system/library/fonts, but when I go to that directory, there are only one of each.

See:

http://accent-mg.com/suitcase

and

http://accent-mg.com/systemfonts

Any suggestions?

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Answer 3

Ferd II

Level 10

104,871 points

Mar 20, 2007 7:04 AM in response to Brad Haynes

Brad,

Unfortunately, I am not familiar with Suitcase, but it looks like fonts may point to your problem.

Hopefully you will hear from someone who is familiar with that utility.

;~)

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Answer 4

Brad Haynes Author

Level 1

95 points

Mar 20, 2007 9:12 AM in response to Ferd II

=(

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Answer 5

rob_06

Level 1

6 points

Mar 20, 2007 4:28 PM in response to Brad Haynes

I will add Indesign CS 2 to that list. As it now crashes frequently since the 10.4.9 update which I used the combo updater.

I have sent crash reports to adobe in the hope they maybe able to help also.

A fix and extremely soon would be nice.

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Answer 6

Klaus1

Level 9

52,879 points

Mar 20, 2007 4:36 PM in response to rob_06

Not that it helps anybody, but I have just opened and checked all the CS2 applications, and find no problems.

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Answer 7

Mar 20, 2007 7:11 PM in response to Brad Haynes

I stopped using Suitcase some time ago--TOO MANY PROBLEMS! I now use Apple's Font Book and it does the same thing, and NO more problems...

I had THE 10.4.9 updater problem on my MacBook 2.0 Duo... gray screen, won't boot... I thankfully mirror-backup my hard drive with SuperDuper every week. So I erased my internal hard drive and then copied my backuped drive onto it. Back to 10.4.8 and problem solved...

I've never had anything like this happen in 20 years of being a Mac user. What truly concerns me the most is the fact the Apple moderators are deleting threads about these 10.4.9 Updater problems off of these boards! I've never been so shocked in my life as to see that...

I've been a Mac user for 20 years, and I really, truly thought Apple cared. I guess they are so busy with the iPhone, they just don't care...

Really, I am speechless and shocked over this... Very upsetting...

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Answer 8

Brad Haynes Author

Level 1

95 points

Mar 20, 2007 7:35 PM in response to toddster1963

Wow, I so wish I had a backup. No such luck. But you have Fontbook with the same problem? Interesting.

So it ends up my problem is MUCH worse than I thought. I've spent the past 5 hours trying to solve the problem. An hour at the genius bar with no luck, they suggested an archive and install. Then 2 hours with Apple Care phone support. We tried EVERYTHING. My last resort was to archive and install and when I attempting inserting os x disc 1 into the drive, it WOULDN'T LOAD!! I feel completely cursed. Applecare suggested the install discs are corrupt and are sending another pair of discs, but that would just be too much of a coincidence, now wouldn't it?

I can't wait until the problem is solved, but my worst fear is quickly becoming a reality: I think I'm going to need to exchange for a new computer and will have to customize a new MacBook ALL OVER AGAIN... I got this thing two weeks ago and it took me 3 full days to get it just the way I wanted.

Someone shoot me.

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Answer 9

Mar 20, 2007 10:24 PM in response to Brad Haynes

Brad, I'm sorry I wasn't clear in my post: Font Book does the same thing as Suitcase, and Font Book gives me NO problems. Essentially Font Book was Apple's copy of Suitcase, and it works great. I have been using Suitcase for so long, I didn't even realize that my Mac came with Font Book. Glad I found out, as Suitcase, even the latest version, was causing me font woes...

Those are gone now, with Font Book. Plus I like the interface of Font Book more--it's Apple-esque, like iTunes, and I find it easily intuitive.

Plus it was easy to transfer all of my "suitcases" over to Font Book--it automatically copied them and made new "Collections" (formerly know as "Suitcases").

MacBook 2.0 GHz Mac OS X (10.4.8) 1 Gig RAM, SuperDrive °º¤ø,¸¸,ø¤º°`°º¤ø Mac User for 22 years--Since the 128k

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Answer 10

Brad Haynes Author

Level 1

95 points

Mar 21, 2007 5:14 AM in response to toddster1963

Well, I just might make the switch then. Though I hardly feel that's fair that unless you strictly use Apple software, the machine will be vulnerable to breaking down... But, even though I am very comfortable and capable with Suitcase Fusion, if you insist its an easy transition and everything, I just might do it. One question, I have around 10,000 fonts. Is Font Book capable of handling this many?

Thanks in advance,
Brad

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Answer 11

216Photo

Level 1

0 points

Apr 10, 2007 8:25 PM in response to Brad Haynes

Don't know if this will work for you, but it solved my Photoshop issue. Finally got around to updating to 10.4.9 on my G5, and Photoshop stopped working. I did most of the less severe suggestions I read here (repair permissions, resolve duplicate fonts, combo update), but I finally solved the issue by deleting the Twain files/drivers located in HD/Library/Image Capture. Photoshop worked fine right after that. Hope this helps...

PowerMac G5, PowerBook G4 Mac OS X (10.4.9)

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Answer 12

anne062

Level 1

4 points

Apr 10, 2007 11:26 PM in response to Brad Haynes

i am by no means up on "how to" but I can tell you i had the same problem and had a tech guy out to fix it, he said my twain was corrupted whatever that was and he did some tweaking and then was able to get it to work again.
I ams orry I can't tell you what he did exactly, other than he didn't do a reinstall, just fixed or bypassed the twain.......I can't coonect to the net since I did my 10.4.9 update, it seems there's a fair amount of bugs in this software. Iguess the latest isn't always the bestest!

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Answer 13

Mitch

Level 4

1,346 points

Apr 11, 2007 3:48 AM in response to Brad Haynes

Hello Brad,

We use Suitcase and I often have issues with people loading corrupt fonts and then when Illustrator starts it crashes when trying to build the font menu...

Number 1 - turn off suitcase and try to start the apps. They should start ok just with the system fonts and the Adobe/App Support Fonts.

Number 2 - also check your /Users/(user)/Library/Fonts folder to see what's in there. Your system folder looks ok I think, but you may have some double ups in your user fonts folder, I usually delete ALL of those and then suggest users only add and open the fonts they need NOT their whole font library ! Also check your Classic OS9 System Fonts folder too and cut down to just the "city" fonts...

Number 3 - if this has got you a but further along then delete the suitcase prefs so you can start from scratch and when you add the fonts look at the preview and if any say something like can't preview on the right hand pane... you've got a problem/corrupt font.

One other thing I'm doing on a lot of my computers now - I admin a couple of hundred - is get rid of the font caches with Font Nuke or Font Finagler !

Mitch

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Answer 14

May 26, 2007 6:46 PM in response to anne062

Thank you so much for the good advice it worked for me! I can't tell you how reliefed I am!!!!
Here is a another one that other macusers have used! go to user--- library--pref---adobe photoshop cs3 settings. Delete this folder. This didn't work for me but I know it's been good for others!!! This also works for illustrator!

Shame on Apple for not testing updates efficiently

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