5 Replies Latest reply: Mar 30, 2007 11:56 AM by myhighway
mattarmstead Level 1 (0 points)
This is my first post.
Yesterday received new IMAC 24" from apple uk.
At the moment it will not connect to the internet via my wireless belkin router.
my powerbook g4 will also now not connect either, stopped as soon as imac was up and running, although my windows xp desktop connects fine.
Any ideas?
i.p conflict?
the network is recognised in the network menu on the top right of the screen.
but says there is a problem when i try to run network diagnostics or internet connection wizard.
my router has my isp login info on it, do i need to add this somewhere on the mac?
never had to with the powerbook, worked straight out of the box.
please help,
thank alot everyone...

imac 24"   Mac OS X (10.4.7)  
  • myhighway Level 5 (7,270 points)
    Welcome to Discussions, matt!

    Connect your iMac to your router temporarily with an ethernet cable so that you can FIRST get the firmware update downloaded, and then install it after closely following the instructions, get the iMac restarted with verification that the firmware in fact updated. http://docs.info.apple.com/article.html?artnum=303903 [the 24-inch is a late 2006 model]

    Then the software updates including the very important AirPort Extreme update. Although it may look like it's for the base station only, it's for your iMac - install it and your wireless will work:)

    Everything should work fine afterwards, and no, you don't add the ISP login info to your Mac, that belongs on the router, where you have it. Enjoy:)

    Message was edited by: myhighway
  • mattarmstead Level 1 (0 points)
    hi and thanks for the response.
    i am having all kinds of problems with connecting to my network. cannot connect with any of my computers. mac osx 10.4.9 on both my imac 24" and powerbook g4 laptop, as well as a windows pc desktop. everything was fine until i brought home the imac last week. now limited net connection on powerbook, and nothing most of the time on imac. works fine on pc and funnily enough it worked well on windows vista installed via parellel 3180 on imac, even when imac would not connect to the net via safari.
    have never connected imac or any other computer via ethernet to be fair, so will give this a try.
    have reset router countless times, installed adsl filters on all phone sockets, not computer adsl socket though.
    all lights flash on router, except at times the adsl right is red. a restart usually sorts this out. isp say there is no problems at their end, but im not so sure.
    so airport light is all grayed out on imac, full four bars on powerbook which is sat on same desktop. have installed latest airport extreme update and it worked for a while, but nothing now.
    spoken to apple they suggested i contact belkin regarding settings.

    also have problems with crackling noise when opening apps on imac. no problems with music, dvds etc, just when opening apps or when hard drive is action. really annoying for a £1500 computer.
    please help i am fed up.
  • myhighway Level 5 (7,270 points)
    Hi matt,
    The only change you should have made to your wireless Belkin router was to update its firmware, if such an update was available for that model.

    Shut down your new iMac, and also your PowerBook, until you can use your pc to get your network back to the exact working condition in which it had been, then you can put your PB back on, but wait to power on the iMac. You'll get things straightened out quickly.

    If not, the likelihood is that you'll waste a lot of time and effort with little result. There won't be anything wrong at the ISP, it's all to do with adding the iMac without having the Belkin firmware updated first.

    The Belkin website indicates that there is a firmware update available for their routers. Without that, it might not be possible for your new iMac to connect properly. Once you've used your pc to get the network back with the new firmware added onto it, power on your PB, and verify that it will connect as it always has.

    Once it is all back and your PB reconnects, there is only one change that should be made, if your pc can accept it - change encryption method on your Belkin from WEP to WPA Personal or WPA2 Personal. As long as your pc can accomodate it, perhaps it needs an update to do so (don't know, never used a pc), you'll be good to go:)

    Once done, it will be a sure thing that your PB will again connect, except of course, you'll have to first turn on the PB's AirPort and go into its Network panel in System Preferences and select "Show: AirPort" so that you can delete (use the small - box) your network with its OLD security method from the list that will show below the selector "By default, join:" when it is set to "Preferred networks."

    You'll then need to add your network with its NEW security method by clicking the + box below, and in the drop-down box, matching the Wireless Security method to whatever method your network has been changed to, then entering your network name and password, followed by clicking the "OK" button and then the "Apply Now" button. The PB should then connect, give it a few seconds, but if not it should after you turn off AirPort, then back on using the menu bar's AirPort icon, selecting your network name.

    It will also be much more likely that your new iMac will be able to connect, once its needed software updates have been applied to it. I would not do the software updates wirelessly, but use an ethernet cable from your new iMac to the Belkin. Once all the updates have been completed, disconnect the ethernet cable and follow the same procedure as with the PB to delete your network from the AirPort pane of the Network panel of System Preferences, followed by adding the network back with its new wireless security method.

    You may very well need to restart your iMac and your router before it'll work, but it should be ok.

    Belkin's Support website is where I found the above firmware update:


    Message was edited by: myhighway
  • Smiley Mike Level 1 (20 points)
    Hi Matthew,

    I had problems connecting my Belkin wireless router (model F5D7230-4 v6xxx) with my new iMac. It was working perfectly with my previous PC and PS3. I accessed the router's web page having it connected via the Ethernet port in the iMac and downloaded the latest firmware update.

    After that, I performed a "Repair Disk Permissions" that myhighway suggested to me and now I the router works with my iMac.

    2.16 GHz Intel Core 2 Duo iMac 20" Mac OS X (10.4.9)
  • myhighway Level 5 (7,270 points)
    Hi again kokopeli!
    Thanks for reminding me. Sorry for these long posts of mine... too easy to forget something. Maybe I was subconsciously trying to shorten it:)