error code 2350

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error code 2350

Every time I try installing iTunes so i can have the newest version, i keep on getting the following message:

The cabinet file "iTunes.cab" required for this installation is corrupt and cannot be used. This could indicate a network error, and error from reading the CD-ROM, or a problem with the package.

When I click the ignore button, I then get this message:

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2350.

If you are experiencing this same problem or know how to repair it, please let me know.

HP Media Center f1905, Windows XP

Posted on Mar 24, 2007 1:40 PM

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Answer 1

b noir

Level 9

72,324 points

Mar 25, 2007 9:24 AM in response to staples25

hmmmmm.

do you get any error messages if you try uninstalling the existing version of iTunes on the PC?

if so, what do they say? (include error message numbers if you're getting any.)

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Answer 2

staples25 Author

Level 1

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Mar 25, 2007 10:43 AM in response to b noir

i have already tried uninstalling the version of iTunes that was on my computer in the hopes of getting rid of this current error message that has been coming up. But no, I never got an error message while uninstalling iTunes, only when I try to install it.

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Answer 3

b noir

Level 9

72,324 points

Mar 25, 2007 11:16 AM in response to staples25

hmmmmmm.

okay. there may still be itunes (or quicktime) installation configuration information on the PC that is interfering with the install. so let's try clearing that away (and any remaining scraps of program files).

first, head into your Add/Remove programs and uninstall your QuickTime. if it goes, good. if it doesn't, we'll just attend to it when we attend to itunes.

next, download and install the Windows Installer CleanUp utility. use it to clear any existing itunes and/or QuickTime installation configuration information from the PC.

Description of the Windows Installer CleanUp Utility

next, use the the following document as a guide for manual removal of leftover itunes and quicktime program files:

Removing iTunes and QuickTime for Windows

now try another itunes install. does it go through properly this time?

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Answer 4

staples25 Author

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Apr 1, 2007 11:09 AM in response to b noir

i have tried both of these methods and neither worked.

HP Media Center f1905 Windows XP

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Answer 5

b noir

Level 9

72,324 points

Apr 1, 2007 11:36 AM in response to staples25

okay.

what version of the Windows Installer do you have on your PC?

to check, head into your Add/Remove programs. does the Windows Installer entry in there say (precisely)

Windows Installer 3.1 (KB893803)

... or does it say something different?

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Answer 6

pennymj

Level 1

0 points

Apr 6, 2007 9:21 AM in response to b noir

Hi, i have precisely this same problem. I have followed all your help tips and yes i do have that version of windows installer but it is still coming up with the same error message! i don't know what to do!! please help!
many thanks

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Answer 7

rayman55

Level 1

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Apr 7, 2007 10:04 AM in response to staples25

Hi,

after a million reinstallations, because of trying to update to the newest version, I'm finally getting the same message.
Although didn't get it before installing the Win Scripting Pack, as recommended by Apple. Anyway, after the first installtion try, it got stuck near the end, when it came to connect to the Automatic Server .... something. Sorry, but I'm so messed up by all this, so I forgot the exact note.

I followed as well precisely the procedure recommended by *b noir*!

As I'm going on a trip to europe, I would love to reload my iNano, but here I'am stuck.

Help would be deeply appreciated.

Ray

AMD Athlon XP 2000+ 1.67 GHz Windows XP Pro 1.25 GB RAM

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