Hum... I'm unable to find this topic, though I hope it is true.
It's hard to believe and stay calm when these persons don't take you seriously. Here is what I received in response to an e-mail I've sent them :
Dear xxxxxx,
I'm sorry to hear that you're having trouble connecting to the iTunes Store. I
understand you receive a "network connection timed-out" error. I have verified
that the iTunes Store is functioning and accepting connections, which indicates
that the issue is related to your internet connection, local network, or your
local computer itself.
iTunes has a great new feature called Network Diagnostics that can help you
diagnose and resolve issues that prevent you from connecting to the iTunes
Store.
First, make sure you're using iTunes 7.0 or later, which is available free of
charge at the Apple website:
http://www.apple.com/itunes/download
Now follow these steps to use Network Diagnostics:
1) Make sure that you have an active Internet connection.
2) Open iTunes.
3) Choose Diagnostics from the Help Menu.
4) Select Network Diagnostics and click Run.
The Network Diagnostics interface will help you identify and resolve any
network issues that are affecting your ability to connect to the iTunes Store.
Please note that certain types of software can affect the way a computer sends
and receives information from the Internet. Here are a few examples of these
types of software:
* Virus and/or worm protection software
* Web accelerators
* Ad filters
* Firewalls
If you have any of this software, and if you cannot access the iTunes Store,
you will need to configure these applications to allow iTunes to connect to the
internet.
Please refer to the documentation that came with that software, and if
necessary contact the software's manufacturer. You'll need to configure the
software to allow these domains to send and receive data from the Internet:
phobos.apple.com
phobos.apple.com.edgesuite.net
Thank you for contacting iTunes about this issue and for using the discussion
boards as a resource to help with troubleshoot this issue.
Sincerely,
xxxxxx
iTunes Store Customer Support
http://www.apple.com/support/itunes/ww