Previous 1 2 Next 15 Replies Latest reply: Apr 20, 2007 3:03 PM by Bart Swinnen
Kate Cowburn Level 1 Level 1 (25 points)
I just picked up my computer from the repair shop because it needed the fan replaced because it was overheating and I had no viris or spyware protection. I tried opening iTunes and it opens fine, but after about 10 seconds it says

"Software Application has encountered a problem and needs to close."

The it says

"Microsoft Visual C++ Runtime Library.
Runtime Error!
Program: C:/programFiles/iTunes/iTunes.exe"

Why is this happening?

Toshiba wireless laptop, Windows XP
  • b noir Level 9 Level 9 (72,035 points)
    okay. let's try an experiment aimed at seeing if you're getting a conflict with something else.

    try launching iTunes after doing a selective startup, as per the following document:

    Using MSCONFIG to troubleshoot conflicts in Windows

    do you still get the same error when launching after the selective startup?
  • Kate Cowburn Level 1 Level 1 (25 points)
    the same error messeges still pop up. should i change those settings back to how they were? and do you have any other ideas? i see a lot of people are having this problem.
  • b noir Level 9 Level 9 (72,035 points)
    yes, let's re-enable those.

    okay, let's check on your QuickTime now. (iTunes needs a properly functioning QuickTime in order to work correctly.)

    try launching your QuickTime. does it:

    (a) launch perfectly fine?

    (b) fail to launch with an error message? (if so, what does it say?)

    (c) exhibit other peculiar behavior? (if so, could you describe it for us?)
  • Kate Cowburn Level 1 Level 1 (25 points)
    After i open quicktime, it seems ok until i try to click on a button. then it says "one moment please...connecting to itunes music store" then a notice pops up and says "The webpage you are viewing is trying to close. do you want to close it?" this is so frustrating. if i have to reinstall itunes, how do i save my music into a folder so it doesnt get erased?
  • b noir Level 9 Level 9 (72,035 points)
    "one moment please...connecting to itunes music store" then a notice pops up and says "The webpage you are viewing is trying to close. do you want to close it?"

    hmmmm. that's suggesting that you might be having a problem with a firewall blocking QuickTime access to the internet.

    in your firewall settings, is QuickTime being allowed full access to the internet?
  • Kate Cowburn Level 1 Level 1 (25 points)
    well, i went to control panel-->windows firewall and the box next to quicktime is checked like all the others. does that mean that it's on? im not sure. should i remove the quicktime program completly and install it again?
  • b noir Level 9 Level 9 (72,035 points)
    okay. if you've got Windows Firewall, we've got documentation.

    the following document tells you how to make sure iTunes is being allowed access to the internet by Windows Firewall ... use the same procedures to make sure that QuickTime is being allowed:

    How to enable iTunes in the Windows XP Firewall
  • Kate Cowburn Level 1 Level 1 (25 points)
    ok, i followed the instructions and itunes and quicktime were already checked, and the problem still persists. this is ridiculous! arg! im sorry this is so difficult, but i do really appreciate your help.
  • b noir Level 9 Level 9 (72,035 points)
    sorry for the delay, Kate.

    hmmmmm. okay, let's try swapping out your QuickTime for a fresh copy.

    head into your Add/Remove programs. uninstall QuickTime.

    Next, we’ll manually remove any leftover program files and folders.

    1. On the Start menu, click My Computer (or double-click My Computer on the Desktop).

    2. In My Computer, open Local Disk.

    3. Open Program Files.

    4. Right-click on the QuickTime folder and click Delete from the shortcut menu.

    5. Navigate to C:\Windows\system32\.

    6. Remove the files QuickTime.qts and QuicktimeVR.qtx.

    7. Restart your computer.

    next, we'll get a fresh copy of QuickTime into your PC by doing a repair install of itunes.

    switch off antivirus and antispyware applications prior to the repair install.

    go into Add/Remove and select itunes. click "Change" and then click "Repair".

    if the repair install goes through okay, restart the PC and try launching itunes again. does it launch properly now?

    if it does, quit itunes, and try launching it again.

    do you still get a successful launch, or do you go back to getting the error message?
  • Bart Swinnen Level 1 Level 1 (5 points)
    I've been getting the same error here too, and none of that helped.
    Perhaps if it helps, the error here also says: R6025 - Pure virtual function call.
    The number has been different for every update since 7.0 though, iTunes 6 works perfectly.
  • Kate Cowburn Level 1 Level 1 (25 points)
    ugh. still not working.
  • Anna Stachura Level 1 Level 1 (0 points)
    Hi - I was having the exact same error message. I tried reopening iTunes and restarting my computer (neither worked) before I searched this site. I was so relieved that I wasn't the only one having this problem! I didn't try any of the things the previous posters listed since they didn't work for you, but I downloaded the newest version of itunes, and now mine seems to be working. I hadn't downloaded a newer vesion in a while since it seems to be every other week that there's a newer version.
    I don't know if you have already tried that, but so far it's been working...
    Good luck!
    ~Anna

      Windows XP  

       

       

       

       

       

       

       
  • Kate Cowburn Level 1 Level 1 (25 points)
    i think i fixed it! i just decided to download the newest version of itunes again, and somehow it fixed everything! thanks for all your help.
  • b noir Level 9 Level 9 (72,035 points)
    i'm sorry Kate, i missed your previous post. lost track of you twice.

    this one was very weird. we had a sudden spike of reports of it, and then it went away ... my guess would be something like an update to folks' security software that wasn't liking QuickTime ... which was fixed by a later download for that package. but that's just a guess at this stage.
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