I just picked up my computer from the repair shop because it needed the fan replaced because it was overheating and I had no viris or spyware protection. I tried opening iTunes and it opens fine, but after about 10 seconds it says
"Software Application has encountered a problem and needs to close."
The it says
"Microsoft Visual C++ Runtime Library.
Runtime Error!
Program: C:/programFiles/iTunes/iTunes.exe"
the same error messeges still pop up. should i change those settings back to how they were? and do you have any other ideas? i see a lot of people are having this problem.
After i open quicktime, it seems ok until i try to click on a button. then it says "one moment please...connecting to itunes music store" then a notice pops up and says "The webpage you are viewing is trying to close. do you want to close it?" this is so frustrating. if i have to reinstall itunes, how do i save my music into a folder so it doesnt get erased?
"one moment please...connecting to itunes music store" then a notice pops up and says "The webpage you are viewing is trying to close. do you want to close it?"
hmmmm. that's suggesting that you might be having a problem with a firewall blocking QuickTime access to the internet.
in your firewall settings, is QuickTime being allowed full access to the internet?
well, i went to control panel-->windows firewall and the box next to quicktime is checked like all the others. does that mean that it's on? im not sure. should i remove the quicktime program completly and install it again?
okay. if you've got Windows Firewall, we've got documentation.
the following document tells you how to make sure iTunes is being allowed access to the internet by Windows Firewall ... use the same procedures to make sure that QuickTime is being allowed:
ok, i followed the instructions and itunes and quicktime were already checked, and the problem still persists. this is ridiculous! arg! im sorry this is so difficult, but i do really appreciate your help.
I've been getting the same error here too, and none of that helped.
Perhaps if it helps, the error here also says: R6025 - Pure virtual function call.
The number has been different for every update since 7.0 though, iTunes 6 works perfectly.
Hi - I was having the exact same error message. I tried reopening iTunes and restarting my computer (neither worked) before I searched this site. I was so relieved that I wasn't the only one having this problem! I didn't try any of the things the previous posters listed since they didn't work for you, but I downloaded the newest version of itunes, and now mine seems to be working. I hadn't downloaded a newer vesion in a while since it seems to be every other week that there's a newer version.
I don't know if you have already tried that, but
so far it's been working...
Good luck!
~Anna
i'm sorry Kate, i missed your previous post. lost track of you twice.
this one was very weird. we had a sudden spike of reports of it, and then it went away ... my guess would be something like an update to folks' security software that wasn't liking QuickTime ... which was fixed by a later download for that package. but that's just a guess at this stage.
Allrighty, I finally managed to fix it. All it needed was surgical removal:
Uninstall iTunes
Uninstall all iTunes plugins
Get into your Program Files directory, and kill the iTunes directory
Uninstall Quicktime
Get into your Program Files directory, and kill the Quicktime directory
Download Windows Install Clean Up, and remove any iTunes and Quicktime entries
Go to Start->Run->enter %appdata%->find the Apple Computer directory, show now mercy, kill it entirely.
In the explorerwindow, open the Extra->Folder options and enable "show hidden files and folders".
Go up 1 directory, find Local Settings, in there, find Application Data, destroy the Apple Computer directory
Get a fresh Quicktime installer (preferably standalone) and install Quicktime
Get a fresh iTunes install and install iTunes
Fire up iTunes and hope for the best. It's the only method that has worked for me.