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QuickTime logo with a question mark on it

Some websites i go to show a picture or video instead a faint quicktime logo with a question mark shows up. How do I get rid of it and show the picture or video instead?

hp pavilion 750n, Windows XP

Posted on Mar 30, 2007 1:10 AM

Reply
30 replies

Apr 21, 2007 6:25 AM in response to Trevor Weimer

I have been having the same problem for some time now and it is very frustrating,

I have a iMac Core Duo ... installed Quicktime Pro 7.1.5 ... for my browser I have selected Open Using Rosetta and still I get the Quicktime blue ? on so many things.

I have also downloaded plug-ins.

I just tried my banking website and the ? popped up. And this is a on a new part of their site.

I paid for Quicktime Pro ... why was I suggested to pay for this by Apple and it doesn't work all the time???

1.83 Mhz iMac Intel Core Duo Mac OS X (10.4.9)

Jul 2, 2007 8:41 AM in response to Help Me!!!!!

This is an Apple bug. Here is a reply I had from Apple when I logged the call:-

Based on your email request, I understand you're having an issue with your podcast appearing as a blue question mark on your iWeb site after updating your Quicktime application. I apologize for any inconvenience this issue may be causing you and I'll be happy to assist.

Apple Engineering is currently investigating reports of podcasts not working after updating the Quicktime software. We hope to resolve these issues in the near future, but unfortunately do not have a clear resolution for the issue you reported at this time, as it is currently under investigation.

As a workaround, we recommend viewing the website using a different web browser such as Mozilla Firefox. Firefox can be downloaded at the following URL:
http://www.mozilla.com/en-US/firefox/

Jul 2, 2007 6:01 PM in response to rc167

i have the latest version of mozilla firefox
installed along with quicktime 7.1.5....but still,
this same problem persists....its quiet frustrating
to not be able 2 watch any video's online....
anyone's got bright idea's then please put them
forward!!!


I have the same problem. Can't access video on YouTube etc. However, the problem doesn't seem to occur when using Netscape. Give it a try.

PowerbookG4 Mac OS X (10.4.9)

Jul 2, 2007 7:26 PM in response to Help Me!!!!!

I find it interesting that this is clearly a topic of interest since 450 people have clicked on it---significantly more than the other questions on this page---and yet, NO ANSWER.

I have not been able to download Apple trailers. For instance, just went to a link to download the trailer for You Kill Me:
http://www.apple.com/trailers/independent/youkillme/
Click on Medium size for the screen, so I go here:
http://www.apple.com/trailers/independent/youkillme/medium.html

A little button says you have to have version 7 of Quicktime which I keep downloading, since I keep trying to see trailers.

Although I know I've downloaded this software in the past, I'm getting the crazy Quicktime Q with a question mark.

So I go so far as to download Quicktime 7, yet again, then Restart. Try the movie. Still get the question mark in the Q.

What is up with this??????

iBook Mac OS X (10.4.9) Very cute

Very cute

Jul 2, 2007 10:12 PM in response to TJ6

I'm having the same problem. Just thought I'd add that the new cnn.com website is an excellent reference to experiment on (to Apple techs). They just went to new format and no news clips play for me, just a quicktime question marks (including apparently fot some ads, which I don't mind!).

By the way, I had that other thing installed, flip for mac components for Quicktime or something, which seemed to be required to view cnn news clips before they upgraded their website. (It wouldn't work without it before.) Could this be a factor with the OS update I recently downloaded?

Jul 3, 2007 8:56 AM in response to Mike Alexander1

CNN now uses Flash Video and you need to have the free Flash Player installed to view them.
You may also have set your QuickTime settings to try and play Flash content and it can't play these newer formats.
QuickTime Sys Prefs / Advanced tab / MIME Settings button
Under Miscellaneous remove the check mark for Flash Media
Quit and relaunch your browser and try CNN again.

Jul 22, 2007 10:30 AM in response to chinaz

I uninstalled and reinstalled flash - didn't work. uninstalled and reinstalled quicktime, didn't work. uninstalled and reinsalled quicktime to previous version. didn't work. uninstalled and reinstalled flash again. didn't work. uninstalled Quicktime and DID NOT reinstall it, worked.

I had no problems using IE 7 and viewinf flash videos but quicktime doesn't appear to be agreeing with firefox.

QuickTime logo with a question mark on it

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