installation package could not be opened

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installation package could not be opened

can't download itunes as of 3/30/07.

my ipod6 was stolen. bought another from apple. now can't download. "this installation package could not be opened"

following "solutions" have not worked

-1)start/control panel/quicktime/audio/devices/de-select safe mode

-2)start/control panel/sounds and audio devices/volume/speaker setup/stereo headphones

-3)COMPLETELY REMOVE ITUNES AND QUICKTIMES
RESULT: Fine until Step 15. Cannot remove the C/Program Files/QuickTime folder.
It reads "CANNOT DELETE QTTQSK.EXE. ACCESS IS DENIED.
Attempted to remove it several times in several different ways all unsuccessful.
PROBLEM STEP 16 - There was no QuicktimeVR in C|windows\system32 folder

-4)EMPTY TEMP DIRECTORY AND RESTART
RESULT: Same error message as before THE INSTALLATION PACKAGE COULD NOT BE OPENED

-5)CLEAN UP ITUNES INSTALLER FILES ON THE COMPUTER
PROBLEM step 5: SELECT ITUNES FROM LIST. itunes is not on the list.

Elasped time about 4 hours.

Any help would be appreciated. I'm not real smart about computers. I only have a masters degree. Seriously I can handle mechanical or even electro-mechanical. But I'm no good at this.

Thanks in advance for your help

dell wind up Windows XP

dell wind up, Windows XP

Posted on Mar 30, 2007 2:11 PM

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Answer 1

Mar 30, 2007 2:17 PM in response to pissed@apple

I ran into a similar problem, so will share what worked for me.

I didn't bother with safe mode. Just went to control panel, selected add/remove programs, and deleted itunes and Quicktime.

After deletion, I noticed the Quicktime player icon was still on my desktop, so I explored over to the program files folder and found the Quicktime folder still there with a ton of files in it. Upon attempting to manually delete this folder, I got the same message as you.

I rebooted the computer. Then I found the icon for quicktime in my taskbar at the bottom right of my screen, right clicked on it, and clicked on "Exit". That got rid of Quicktime from my task bar. Then used explorer again to get to the Quicktime folder in my program files directory, right clicked on Quicktime, clicked Delete, and it worked. Then I rebooted.

Upon logging back in, I installed Quicktime only. 2nd choice on this page. http://www.apple.com/quicktime/download/win.html

Then I rebooted.

Upon logging back in, I installed itunes only. See this page...
http://www.apple.com/itunes/download/

Rebooted.

Upon logging back in, both programs worked.

Good luck -CC

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Answer 2

CoJeff

Level 4

2,969 points

Mar 30, 2007 2:32 PM in response to pissed@apple

If the service is still running then it won't let you delete it until you stop the service. Before you try to delete it next time try checking the process list for qt listed. This also applies to itunes. iTunes has two services that will have to be stopped if you are going to delete the program files\itunes folder. Those services are ipodservice.exe and ituneshelper.exe

You did download the installer for Windows right? What is the file you are trying to launch? Where is it located? Are you trying to run it from the apple server? If so I would save it to your desktop and run after it finishes downloading.

Becareful in the temp folder...
6. Clean out your temp folders, Delete as much as you can in these folders except for the folders Cookies, History, Temporary Internet Files.
a. C:\windows\temp (if one exists)
b. C:\Documents and Settings\{username}\Local Settings\Temp
Sometimes installers will pick up old files or won’t delete their temporary files

If itunes and quicktime are still listed in your add/remove programs list and won't uninstall then you will need the Microsoft MSI cleanup utility. This will remove msi information but not the files. You have to do that yourself, meaning the files located in the itunes and qt folders in Program files.

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