IPOD NANO Wheel not functioning - SHOT ????

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IPOD NANO Wheel not functioning - SHOT ????

I have a 1 GB IPOD Nano that all funtions seem to be working except all funtions of the click wheel. Won't turn on or off, play, ect. I have tried the 5 R's , resetting, all the typical stuff you find on the support pages. The only thing that does seem to work is uploading from I tunes ( I can manipulate the songs onto / off the IPOD, ect ). Battery is fully charged, and I tunes does regonize the unit when USB cable is connected. When "restored" from main page of I tunes, the songs are gone, but the wheel still doesn't work. Any tech out there with a suggestion?

Preserio Windows XP

Preserio, Windows XP

Posted on Mar 31, 2007 10:59 AM

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Answer 1

Mar 31, 2007 11:10 AM in response to slagh

You can test the scroll wheel and other button functions in Diagnostic Mode. Reset the iPod by holding the Menu and Centre buttons until the screen changes. As soon as it does, release both buttons and press and hold Reverse and the Centre buttons. In Diagnostic Mode, go to Manual test, IO, and then Wheel. Run both the KeyTest and the WheelTest. If either one of these fails, the iPod is defective and needs to be replaced. If they both pass, it is a software-related issue.

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Answer 2

slagh Author

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Mar 31, 2007 12:52 PM in response to MACrosoftXP

The noraml reset funtion works ( the apple come up) , but the reverse /center combo does not bring it to the diagnostic mode????? Just goes directly to language screen with no other functions working.....

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Answer 3

Apr 3, 2007 10:52 AM in response to slagh

Do not wait for the Apple to appear. Immediately release and switch buttons as soon as the screen changes.

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Answer 4

slagh Author

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Apr 3, 2007 6:09 PM in response to MACrosoftXP

I immediately have pushed the center / reverse buttons after the screen changes,still goes to language screen???
I have seen other posts that say reverse / center/ forward buttons to get to diagnostic mode, but that doens't bring there either?

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Answer 5

soxfan52

Level 1

20 points

Apr 4, 2007 6:02 PM in response to slagh

FYI - The second thing you tried was for 3rd gens and under. Stupid question but...are you holding them until the screen goes blank? (I'm pretty sure that's what it should do.)

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