What is an "optical drive" and what does it do?
My iMac is going back into the shop (an authorized Apple dealer) for the fourth time during the past six weeks.
This time, they feel a new optical drive will fix the problem.
A nightmare of problems...all starting when I took my perfectly working machine for a RAM upgrade from 256 MB to 2 GB, a routine procedure that would take no more than one hour to accomplish I was told. (The machine "is" capable of supporting 2 GB).
Now, six weeks later.......including the RAM upgrade, 2 ⚠ new logic boards, some kind of cable for the CD drawer, who knows what else......a new optical drive.
During all of this, problems from their work have included "kernel panics," frozen screens, corrupted display, application programs refusing to open, or suddenly quitting, inability to burn CDs from iTunes, CD drawer refusing to open, inability to import tunes to iTunes, "sleep mode" refusing to wake up, and more than I can remember right now.
The fact is, I brought in a machine that never had a problem and they broke it. Right now my questions for them will be: Can all of this really fixed? And can "they" fix it.
So, before it goes back for the fourth time, any comments, thoughts, suggestions any of you might have would be greatly appreciated. Starting with: why a new optical drive?
Thank you
This time, they feel a new optical drive will fix the problem.
A nightmare of problems...all starting when I took my perfectly working machine for a RAM upgrade from 256 MB to 2 GB, a routine procedure that would take no more than one hour to accomplish I was told. (The machine "is" capable of supporting 2 GB).
Now, six weeks later.......including the RAM upgrade, 2 ⚠ new logic boards, some kind of cable for the CD drawer, who knows what else......a new optical drive.
During all of this, problems from their work have included "kernel panics," frozen screens, corrupted display, application programs refusing to open, or suddenly quitting, inability to burn CDs from iTunes, CD drawer refusing to open, inability to import tunes to iTunes, "sleep mode" refusing to wake up, and more than I can remember right now.
The fact is, I brought in a machine that never had a problem and they broke it. Right now my questions for them will be: Can all of this really fixed? And can "they" fix it.
So, before it goes back for the fourth time, any comments, thoughts, suggestions any of you might have would be greatly appreciated. Starting with: why a new optical drive?
Thank you
iMac, Mac OS X (10.3.9), 1 GHz PowerPC G4, 2 GB RAM