iTunes Causing Vista BSOD with RAID Errors

are you getting the bsod variation yourself, Lethy?

if so, what numerical and text codes are you getting with it? (ie 0x[zeros/letters/numbers] CAPS ANDUNDERSCORES)

if the blue screen mentions a specific file, let us know what that is called too. (exact spelling, please.)

here's a reference on the sorts of things i'm asking about:

Troubleshooting Windows Stop Messages

if you're not seeing a blue screen (or just a flash of one), we can use this technique to make hidden blue screens appear for us:

1) Open your system control panel (Start->Control Panels->System).

2) Select the "Advanced" tab.

3) Click the "Startup and Recover" section's "Settings" button

4) Verify that under "System Failure" the "Automatically restart" checkbox is not checked.

doublechecking something quickly here ... although the documentation from Microsoft is for XP and 2000, have you followed up on the suggestions from the following document?

Troubleshooting "Stop 0x00000077" or "KERNELSTACK_INPAGEERROR"

(i get the impression from your post that this was actually the documentation you were referring to, but just wanted to be sure.)

This is the SATA compatibility problem. What happens is that the I/O subsystem locks up somehow. The kernel runs for a while, until it needs a page from disk, and at that point gets the KERNEL XXX_INPAGEERROR when it tries to read the page and can't.

No solution yet, although Apple is aware of the issue. I don't even know if they've found the root of the problem. Nor do I know if Microsoft is working on it. Ultimately this is a Windows problem, either in the driver or in some sort of intra-kernel resource conflict, but for some reason iTunes/QuickTime triggers it very quickly.

b noir, my post wasn't the documentation.

what are you talking about Lethy?

you said you'd been going through reading material on the error.

i asked you if the following Microsoft document was the one you'd been reading:

Troubleshooting "Stop 0x00000077" or "KERNELSTACK_INPAGEERROR"

your reply doesn't make much sense in that context.

Here is some additional info about the ICHR8 Intel RAID Chipset and Western Digital SATA Gen 2 Drives in RAID Array.

http://discussions.apple.com/message.jspa?messageID=4368779#4368779

Custom Intel based Generic PC Windows XP Pro 750GB NAS Storage, DVDRW DL, 5th Gen 80GB iPod, 2nd Gen 8GB Nano (Both Black)

I'm running a dual boot with WinXP Pro SP2 as the primary OS, Vista RC1 on separate partition. I had Vista Ultimate (RC1) Release Candidate 1, a pre-release version of Vista up and running with iTunes version 7.1.1. Updating My Library, when system crashed and trashed my array.

I was running 2 400GB WD's when my RAID 1 erred. The array corrupted and after limping through several array rebuilds and Windows repairs, Win XP finally died and was unrecoverable.

I originally suspected an issue with Vista & iTunes, especially since I was running a pre-release version of Vista then I remembered reading a recent WD Support issue about some newer WD SATA Gen 2 drives failing in RAID arrays.

To make a long story short, thank God for my back-up NAS Drives, I lost my array. Traced the problem to a Raid compatibility issue with the WD drives running in full SATA ATA Gen 2 transfer rate mode and the Intel ICHR8 SATA RAID Controller. They don't play nice together when stressed with large file transfers. Replaced WD's with two Seagate 750's in RAID 1, running full SATA Gen 2 mode and have had no problems since.

Check out WD's Support forums, if you have newer WD's I'll bet it's a SATA RAID / Drive issue more than iTunes and Vista.

Message was edited by: Rain-Man

I'm running Vista Ultimate 64 with 3 WD 2nd gen. disks on a ICH8R RAID 5 an lost my array for the fourth time today.
I don't really care if the problem lies with Microsoft or Western Digital; fact is that I only lose my RAID array when I start iTunes or Quicktime. So I expect Apple to solve the issue! I just bought an AppleTV and can do nothing with it but watch the movie trailers.

Add this to the rebuild array list:

The hardware... Dual Xeon, 4gb ram, OS drive single 300GB Seagate, Adaptec 2420SA running three 250GB drives (two of which are Western Digital - WDC WD2500JS-75NLB) that are for data storage.

The issue... installed iTunes 7.1.1.5 which went fine. Started the import process for music purchased from Apple (machine was authorized) and after about 40 songs (of a hundred or so) iTunes froze. Now Vista handled the dead iTunes, so I un-installed iTunes at this point. So I restarted the PC and the Adaptec boot loader told me that I had an issue... the first WD drive in the array was down. So I did the rebuild drill and all is well.

As for what is next... iTunes will only live on my G4 Powerbook.

I work in the IT field with JDEdwards/Oracle software and every piece of hardware that you can think of that these products use. The only time that I have had this happen is when the software bypasses the OS to make some kind of hardware call. So to keep my personal data safe, iTunes won't be on this machine.

Dell Precision 670 Other OS Vista x64

G5 and others... Mac OS X (10.4.8) A few Dells too...

G5 and others... Mac OS X (10.4.8) A few Dells too...

Have any of you guys with the Intel ICHR8 SATA RAID Controller issue with Vista and iTunes tried the new iTunes version 7.2.0.35 yet??

I have not either. Just wondering if anyone had taken the plunge. I'm just not ready to go through the Raid rebuild/reload Windows ** I had last time. I'm running a dual boot RAID machine with XP Pro and Vista Home Premium and losing my primary Win XP OS again is not worth the attempt right now.

So. . . just wondering if there were any guinea pigs out there that jumped in and tested the waters. If there were can you post here and let the rest of us with Vista stage fright know?

Thanks


Custom Intel based Generic PC, Dual Boot XP Pro & Vista Home Premium Windows XP Pro 750GB NAS Storage, DVDRW DL, 5th Gen 80GB iPod, 2nd Gen 8GB Nano (Both Black)